Administrative Assistant Sales
Resume:
Luci R. Patterson
Mansfield, TX 76063
*************@*****.***
HR ADMINISTRATIVE ASSISTANT
PERFORMANCE PROFILE
3+ years as a Human Resource and Administrative Assistant in a
large retail environment with increasing responsibility.
Experienced in employee relations, benefits administration,
recruitment, staff development, and employment laws. Strong
ability to create and implement strategic plans for talent
acquisition, employee retention, and succession planning.
Provides administrative services as needed to assist in smooth
functioning of HR department.
* Knowledgeable in employment laws, including ADA and FMLA.
* Demonstrated ability to deal with complex, ambiguous
situations with diplomacy and tact.
* Researches and resolves issues for all levels of employees,
executives, and customers.
* Strong interpersonal skills with the ability to communicate
effectively with all levels of employees, executives, and
customers.
* Creates and maintains a variety of confidential files and
databases, and exercises strong follow-up skills on all
pending actions.
* Schedules meetings, travel arrangements, and other tasks as
needed.
* Highly organized, with strong attention to detail and the
ability to work effectively in fast-paced, deadline-driven
environments.
* Software Applications: MS Office (Word, Excel, Access &
PowerPoint), Peoplesoft, Kronos, Google Chrome and Docs.
Knowledgeworks.
PROFESSIONAL SKILLS
*Employee Relations *Employee Counseling
*Recruiting & Staffing *Payroll *Communication Flow
*New Hire Orientation *Employee Records *Benefits
Administration *Employee Scheduling *Employee Training &
Development *Budgets *Project Management *Calendar Management
*Expense Reports *HR Related Initiatives *Schedules for Meetings &
Conferences *Presentation Materials *Excel*Policies & Procedure
*Conflict Resolution *Unemployment Claims*Employee Retention
*Recognition Programs *Safety Incident Reports*Employee Onboarding
and Exiting *Leadership & Team Building *Market & Budget Analysis
PROFESSIONAL EXPERIENCE
Kohl's Department Store, Arlington & Mansfield, TX
~~(2010-Present)
HR/Administrative Assistant
Coordinates HR and administrative activities while managing
multiple departmental projects. Manages daily communications
from corporate office and ensures information is directed to
the appropriate personnel. Processes and maintains employee
documentation, including staffing, recruitment, training,
grievances, performance evaluations, classifications, employee
leave of absence, and unemployment claims. Manages work
schedules, budgets, and labor hours, and prepares payroll
information and reporting of total store payroll.
* Achieved highest employee retention in the district.
* Reached highest ranking for merit raise in store location
for three years based on exceptional job performance.
* Aided in increasing Best Practice scorecard to consistently
score "Highly Effective", (90
* Effectively determines staffing requirements and reviews
employment applications to evaluate qualifications and
eligibility of applicants.
* Interviews applicants and acquires information from law
enforcement officials, previous employers, and other
references to determine applicants' employment acceptability.
* Ensures new hires, terminations, and employment changes are
processed accurately and timely.
* Successful onboarding and training of 60+ employees during
holiday seasons.
* Tracks employee attendance and performs employee
disciplinary write-ups as needed.
* Organizes new hire paperwork and regularly updates and
maintains confidential associate HR files.
* Implemented tracking procedures for corporate audits,
resulting above industry standard of 75%.
* Consistently schedules 135 employees to meet payroll budgets
while maintaining a store of $18M+ in inventory, ensuring
deadlines and budgets are met.
* Enters and maintains relevant data in store scheduling
systems in accordance with company directives.
* Performs general office duties, including ordering supplies,
maintaining records, and bookkeeping.
Re/Max Pinnacle Group, Grand Prairie, TX
~~(1986-Present)
Realtor
Assists buyers and sellers of residential properties,
including advertising, listing properties in MLS, showing
properties, and negotiating offers. Certified as Short Sales
and Foreclosure Resource Agent.
* Successfully built an 80% referral business.
* Team leader of consistent multi-million dollar producing
team and member of the Re/Max 100% club.
* Effectively initiated sales goals and plans to increase
productivity and profit.
* Selected to be part of task force to rewrite MLS Bylaws for
Arlington Board of Realtors.
CORPORATE AWARDS / REGOGNITION
Kohl's Department Store
* Highest Employee Retention Award for the District 2011
* Superstar Employee of the Month 2010
Re/Max Pinnacle Group
* 100% Club
* Executive Club
* Numerous awards for Top Listing Selling and Volume Team
PROFESSIONAL DEVELOPMENT
HR Annual Class: Ethics, Harassment, and Respect Training
~~2010-Present
Sponsoring Organization: Kohl's Department Store
HR Learning ADA
~~2011
Sponsoring Organization: Kohl's Department Store
HR Learning FMLA
~~2011
Sponsoring Organization: Kohl's Department Store
HR Employee Management and Issues
~~2011
Sponsoring Organization: Kohl's Department Store
Short Sale and Foreclosure Specialist & Accredited Buyers
Representative Designation
Sponsoring Organization: Texas Association of Realtors
MCE & SAE: Required continuing education 15 hours bi-yearly.
EDUCATION
Texas Christian University, Fort Worth, Texas
~~1997
Bachelor of Science in Psychology
PROFESSIONAL CERTIFICATION & LICENSES
Accredited Buyers Representative (ABR) and Short
Sale/Foreclosure Specialist
Texas Real Estate License (0375503)
PROFESSIONAL ORGANIZATIONS/AFFILIATIONS
Arlington Board of Realtors, Arlington, TX
* Bylaws Committee
* Capital Improvement/Investment Committee
* Board of Directors
* Budget & Finance Committee
* MLS Committee Chairman
* Arlington Lamar Reunion Committee
Co-Chairman; fundraising, event planning
Superior references available
Contact this candidate