Customer Service Manager

LAWANDA M. VILLARD

**************@*****.*** 313-***-****

CAREER OBJECTIVE

Seeking a career opportunity in a position where I am able to utilize my customer service skills

along with my supervisory and managerial experience.

PROFESSIONAL EXPERIENCE

Detroit Medical Center

Hospital Parking Management, Detroit, MI 2008 – 2011

Operations Manager

• Managed valet staff in directing personal and commercial vehicles including; guest,

students, taxi cabs, and buses to ensure all are legally parked to maintain a smooth and

efficient flow of traffic on DMC Campus.

• Organized special parking events for HPM; incident/accident reports, customer

complaints, audits of company policy, generated daily work schedules; delegating

responsibilities based upon shift and ongoing day-to-day traffic activity.

• Monitor training and orientation of new employees, balance drop receipts according to

account specifications. Count and secure cash bank at the beginning and end of each

shift; process payments, adjustment vouchers, paid-outs, correction vouchers, and any

miscellaneous charges.

H&R Block, Detroit, MI 2007 – 2008

Tax Associate

• Duties included handling customer’s inquiries via telephone and in person by

providing information regarding products and services.

• Analyze tax forms, enter data into a computer system, perform mathematical

operations and submit forms to appropriate government office.

• Scheduling and executing tax procedures for multiple clients, organizing and

delegating some team duties, assist in meetings and drafting memos to account for all

completed tax-related activities.

BABY BOP CHILDCARE, Detroit, MI

2004 – 2008 Childcare Provider/Development

• Maintained records of every child, including day by day observations, information

regarding activities, meals served, and medicine administered.

• Systematize and stored toys and materials to ensure order in activity areas. Assist

children in health and personal habits for example eating, resting, and toilet habits.

• Read to out loud; teach them easy painting, drawing, handicrafts, songs and take part

in leisure activities.

.

WHITNEY PACKAGING, Detroit, MI 2000 – 2003

Production Manager

• Duties included supervising the work of junior staff; planning and organizing

production schedules.

• Generated work schedules and resolving any conflicts with daily attendance.

Assessing projects and resource requirements; estimating, negotiating and

agreeing budgets and timescales with clients and managers.

• Duties included supervising the work of junior staff; planning and organizing

production schedules.

• My job also included overseeing the production processes and organizing the

repair and routine maintenance of our production equipment.

EDUCATION

Ashford University (online) Bachelor of Arts Program,

Social Science Major (Expected Graduation 2/2016)

Tax Training School of H&R Block

Early Childhood Development, Wayne County Community Development, Childcare

Coordinating Council

Highland Park Adult Education (General Equivalence Degree)

ACCREDITATIONS AND CERTIFICATES

Hospital Parking Management Employee of the Month June 2010, for most valuable

contributions.

Hospital Parking Management Employee of the Month September 2009, for being an

outstanding team player.

Tax Training of H&R Block Certificate of Completion

Early Childhood Development Certificate of Completion

SKILLS AND ABILITIES

LAWANDA M. VILLARD PAG

Proficient in Microsoft (Outlook, Word, PowerPoint, Excel) Internet Explorer, Windows XP,

Vista (minimal experience)

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