Customer Service Management
Resume:
Anthony F. Deffren
***** ***** **** ******, ** **587
**************@*****.***
Recent Business Management Graduate looking for an operations position in the manufacturing industry.
Skills
Management Experience Customer Service
Problem Solving Database Management
Account Management MS Office
Education
Bachelor of Science July 7, 2012
Major – Business Management
University of Phoenix
Job History
Manager, Shipping and Receiving Jan. 2007 - Present
Dillard’s, Dallas, Texas
Τrain eight employees on how to properly receive, process, and deliver merchandise and or
o
fixtures to the correct department weekly to be more productive.
Manage eight employee work schedules accordingly depending on incoming receipts.
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Provide high level of service with employees, vendors, and customers.
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Charge up to four accounts receivables such as: FedEx, FedEx Freight, FedEx
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Ground, and UPSS according to the different freight bill.
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Ensure that accounts are charged in a timely manner so that vendors who are using these
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freight lines can receive payment as soon as merchandise is delivered.
Order all supplies such as office products, selling products, and housekeeping
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products while sustaining a monthly expense account for these products within a monthly
budget.
Maintain all computers, cash registers, and components and execute a problem resolution
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procedure for repairing equipment.
Order replacement parts and exchange them when the new parts come in.
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Dock Associate January 2004-Jan 2007
Dillard’s, Dallas, TX
Unload, process, and deliver merchandise to the correct department, ensure housekeeping
standards are upheld to the Dillard’s standards, and help customers load furniture into
their vehicles.
Customer Service Rep III, Dish Network March 2001-Jan 2004
El Paso, Texas
Responded to customers inquiries on billing, technical support, and sales. Assisted supervisors
in leading teams when supervisors were not available.
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