Customer Service Representative

Andrew Carner

**** ******** ***** **** ****, SC *9730 ● 704-***-**** ● ******.******@*****.***

Objective:

Solutions-oriented, highly motivated, and ready to apply strong technical training with the ability

to adapt and grow in a Systems Administrator role.

Skill Summary:

Protocols: TCP, IP, DHCP, Static IP, FTP

Networks: LAN, WAN, & VPN

Servers/OS: Mac OS S Server, Mac OS (Leopard, Snow Leopard, Lion, Mountain Lion),

Windows (XP, Vista, 7)

Software: FileMaker (Pro, Pro Advance), Salesforce, Microsoft Office (Access, Excel, Outlook,

PowerPoint, Word), Parallels, Anti-virus•

Education & Certifications

Bachelors of Management Information Systems 05/2006

Paine College Augusta, GA

CompTia A+ & Network + 08/2010

Digital Signage Certified Expert (DSCE) 03/2011

Relevant Experience

Vital Media, Inc. 01/2012-Present

Systems Administrator Charlotte, NC

• Implemented installation, maintenance, and troubleshooting of IT systems and hardware

• Maintain availability, security, network connectivity, Internet access, and performance of

tools

• Demonstrated impressive technical and engineering skills

• Customized the Salesforce application for the company

• Effectively gathered and analyzed information related to internal and external needs

• Built strong capabilities of IT system and end-users through training

Vital Media, Inc. 10/2009-12/2011

Technical Support Charlotte, NC

• Demonstrated great customer service and technical skills

• Proven skill to learning and adapting new skills and knowledge (MOH)

Convergys Inc. 04/2009-09/2009

Customer Service Representative Clarksville, TN

• Provided troubleshooting devices issues with mobile devices support to AT&T customers

• Demonstrated consistent and accurate detailed documenting of customers issues

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