Customer Service Sales

TARA D. HAIRSTON

* * * * * D A L L A S PA R K WAY A PA RT M E N T 7 0 5 D A L L A S, T X 7 5 2 5 4

601-***-**** *************@*****.***

SUMMARY

Self-directed executive with accomplished ability to provide customer service and leadership in a

fast paced environment. Team player who handles multiple tasks and adjusts quickly to change.

Recognized for meeting and exceeding quotas, strong interpersonal skills, ability to deal with highly

confidential matters and resourcefulness.

EDUCATION

Bachelor of Arts, Advertising

The University of Alabama, Tuscaloosa, AL August 1997-December 2003

WORK EXPERIENCE

Leasing Professional-Greystar Management Dallas, TX August 2011- Present

Performs all sales and leasing activities to achieve the property’s revenue and occupancy

goals; provides stellar customer service and consistently achieves monthly goals

Met and exceeded leasing quotas

Met and exceeded customer service standards

Market Manager –Cellular South West Point, MS March 2009-March 2011

Assumed all responsibility for operations, sales, and services in retail operation by

exceeding customer retention goals, sales and accessory quotas. Responsible for scheduling,

training, hiring and developing skills of staff, approving payroll and inventory control;

presented quarterly reports to upper management

Top customer experience survey scores in area 2009 and 2010

Top sales percentage gross to budget in area 2010

Exceeded retail audit performance scores in 2009 and 2010

Top market award received in 2009 and 2010

Team Leader –Cellular South Columbus, MS May 2005-March 2009

Assisted manager with daily operational tasks such as scheduling, planning meetings,

facilitated the opening and closing of the retail store. This was done in addition to meeting

and exceeding personal retention, sales and accessory quotas

Top sales producer in area

Top customer experience survey scores

Employee of the month 20 times during tenure in position

Selected to be in MIT program over hundreds of applicants

Telesales Representative-Cellular South Flowood, MS October 2004- May 2005

Researched customer accounts regarding telephone service; provided stellar customer

service and consistently achieved monthly quotas

Met and exceeded customer satisfaction standards

Met and exceeded sales quota

Met contact availability goals set by management

Met and exceeded customer service standards

REFERENCES

Available Upon Request

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