Manager Customer Service
Resume:
Yvonne D. Ware
Columbia, South Carolina 29229
********@*****.***
SUMMARY
An Independent Business Agent in business for self, but not by myself.
Analytical and goal-oriented retail operations manager with broad-
based expertise in merchandising, market research, inventory control,
training, and development. Employs superior communication skills to
coach and lead teams to exceed company expectations. Apply insight
gained in the field to create successful, regionally specific
marketing campaigns. Resourceful and hardworking, draws upon a
diverse skill set to realize ambitious goals. Spearheads process-
improvement initiatives and sustains the continued growth of an
enterprise.
EXPERIENCE
PRIMERICA FINANCIAL SERVICES, Columbia, South Carolina
Licensed Independent Agent, 2010-Present
Serve as liaison between affiliate marketing companies and Primerica
assisting clients in generating income for financial independence to live
out goals and vision. Reports results to Senior and Regional Vice
President.
. Scheduling guests for business opportunity
. Scheduling appointments and doing the appointments
. Interviewing
. Completing financial needs analysis (FNA) and covering with clients
. Getting referrals from clients
. Completing follow ups with guests
. Constant communication with other representatives
. Attend weekly training
. Prospecting for opportunities
. Maintain compliant with federal and state laws
. Maintain motivation, positivism, consistency
WALMART STORES, INC., Columbia, South Carolina
Market Fashion Merchandiser, 2005-2010
Served as liaison between home office and field, managing, communicating,
and implementing home office and facility goals and directions. Reported
results to management and hourly staff to encourage performance and resolve
issues. Implemented and enforced priorities and plans, coordinating work
activities to achieve desired results. Established and communicated
vision, obtaining commitment from associates.
. Oversaw 12 facilities in market and provided market support.
. Ensured execution of company standards and compliance on apparel
initiatives.
. Reviewed and implemented apparel direction/execution and communicated
findings to managers/market managers.
. Developed talent.
. Taught/trained assistant managers, hourly managers, and zone
supervisor managers.
. Directed, informed, and educated execution of management training.
. Worked with buyers and vendors to tailor assortment for local
community, enhancing selection and presentation.
District Manager/Specialty, Florence, South Carolina, 2000-2005
Assisted in operations of multiple facilities. Secured inventory control.
Hired, trained, motivated, and led various staff. Accountable for all
elements of sales, inventory, shipping, and receiving. Ensured personnel
achieved overall goals set by company.
. Recognized for top 25% sales and profit performance for 2002 as a new
District Manager.
. Awarded sales plaque and video broadcast in recognition of high sales
volume.
ADDITIONAL EXPERIENCE
Regional Field Trainer, Springfield, Illinois, 1999-2000. Responsible for
all learning and development of management of region 41 in Illinois,
Indiana, and Iowa. Reported managerial insight, aiding in determining
regional needs. Administered training to more than 1,200 members of
management. Coordinated classes between different districts. Wrote
proposals to regional team for funds based upon regional needs. Reduced
Region Leadership Foundations' training needs by 45% and Walton Food
Institute training needs by 50%. Teamed with field trainers to develop
Walton Food Institute for year 2000.
Assistant Manager, Birmingham, Alabama, 1996-1999. Oversaw day-to-day
operations of facility. Performed additional job-related responsibilities
and duties as assigned. Supervised 18 departments and 120 associates in
apparel, hardlines, and homelines. Implemented change of Radio Grill Snack
Bar. Oversaw risk control team. Awarded certificate for sense of urgency
for district. Conducted weekly meetings.
Assistant Manager Trainee, Opelika, Alabama, 1995-1996. Took leadership
skills to next level.
EDUCATION
WALDEN UNIVERSITY, Baltimore, Maryland
Ph.D., Applied Management and Decision Science, Leadership and
Organizational Change, expected 2013
WEBSTER UNIVERSITY, Columbia, South Carolina
M.B.A., Management, 2005
PROFESSIONAL DEVELOPMENT
Women in Leadership, 2005, 2004, 2003
Discrimination Investigations, 2004
Diversity Training, 2004
Minorities in Leadership, 2004
Walton Institute, 2000
How to Make Presentations, 1999
Presentation Skills, 1999
What Matters Most Franklin Covey, 1999
New Store Orientation, 1999
Building Better Merchants, 1998
Field Training Customer Service, 1998
Quality Awareness Certification, 1997
MGMT Development Seminar, 1996
Leadership Foundation, 1996
Support Team Member Training, 1993
AFFILIATIONS
Member of SAM, Society for Advance Management
University of Auburn at Montgomery Alumni
Webster University Alumni
Ronald McDonald House (Volunteerism)
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