Customer Service
Resume:
Yvonne M. Newton
*********@*****.***
Summary: Over 10 years of extensive financial/ banking knowledge and professional service as Call Center Representative, Member Services Representative and as a Lead Teller.
Skills/Abilities:
• Computer Literate: Microsoft Office 2003/2007 Suite, Word, Excel, and knowledge of the internet.
• Typing Speed 40 wpm, 10-key by sight.
• Outstanding leadership and managerial skills.
• Answering incoming; addressing and resolving of customer issues.
• Loan information.
• Assist members with account issues.
• Open accounts/assist with loan Information.
• Assist customers with online bill payer.
• Provide information from Karpower/Kelly blue book.
• Processing and receiving deposits, withdrawals, opening new accounts, closing accounts and assist with ATM processing.
• Re-supply ATM’s.
• Identifying fraud and knowledge/experience of proper procedures for appropriate outcome.
• Handling of delinquent taxes for non-impound Tax Department.
• Experience working with County Taxing Authorities to obtain information, research loans and recovery of tax sales & liens on properties.
• Paid delinquent taxes/process checks.
• Managed the day to day operation of assigned branch, created and assigned schedules.
• Responsible for monthly budgeting.
• Daily cash deposit and processing of all checks.
Employment History:
Member Service Representative (MSR) – Edwards Federal Credit Union, Edwards, CA
April 2010 – December 2010
Member Service Representative (MSR) – Wescom Credit Union, Pasadena, CA
February 2007 – September 2008
Non-impound Tax Technician – Countrywide Home Loans, Lancaster, CA
June/2003 – June 2005
Floor Manager – National Cash Advance, Lancaster, CA
October 2001 – June 2003
References:
Downey Saving & Loan, Assistant Manager: Cyndi Bustamante - 661-***-**** Brandy Roybal-Valdez - 818-***-****
Wescom Credit Union, MSR: Eddie Vega - 626-***-****
Wescom Credit Union, MSR: Elvia Gonzalez - 626-***-****
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