Customer Service Human Resources
Resume:
Tynisa Adams
Ft. Worth, TX 76179-4704
C: 682-***-****
***********@*******.***
Career Objectives
Seek Counseling, Social Service, Customer Service, Personnel, Administrative Assistant, or Human Resource position.
Summary of Qualifications
Nine plus years in Human Resources, Office Management & 2 years in Social Services. Expertise in office
administration, employee counseling, coaching employees, customer service, training, group and individual
counseling, substance abuse, child and adolescent counseling. Trustworthy, organized, dependable, with good work
ethic. Excellent communication, customer service, and interpersonal skills. Proficient in Microsoft Office. Ability to
handle confidential information with complete discretion. Team player. Excellent attention to detail; skilled problem
solver and multi-tasker.
Work History
Mental Health Mental Retardation (MHMR)/Sundance Psychiatric Hospital-Counseling Internship
Counselor Intern
Aug 2012-Mar 2013
Counsels clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to
life, and making changes
Intervenes as advocate for client or patient to resolve emergency problems in crisis situation
Monitors, evaluates, and records client progress according to measurable goals described in treatment and care plan
Provides information on and refers individuals to community services for assistance
Conducts research to develop or improve diagnostic or therapeutic counseling techniques
Consults with other professionals to discuss therapy or treatment, counseling resources or techniques, and to share
occupational information.
Counsels clients to assist them in understanding personal or interactive problems, defining goals, and developing
realistic action plans.
Develops therapeutic and treatment plans based on individual interests, abilities, or needs of clients.
U. S. Air Force & Air Force Reserve - Spangdahlem, Germany & Fort Worth, TX
Personnel Specialist
Oct 2002 - Sep 2012
Administered and scored employee aptitude, skills, personality, & interest tests.
Studied methods to improve workflow, simplify reporting, and reduce costs.
Prepared materials, planned and developed curricula, and conducted training.
Evaluated and improved selection, training, evaluation, and promotion methods.
Determined need for and developed job analysis instruments and materials.
Prepared and submitted various management reports.
Compiled, copied, sorted, and filed records and reports.
Schedules and plans special functions, meetings, and/or conferences by making room arrangements and ensuring
equipment and supplies are available
Provides administrative support to one or more functional areas of Human Resources
Prepare reports, statistics, and documentation for management
Prepared power point presentations and manuals to supervisors and co-workers
Type correspondence, memos, surveys, payment vouchers, and other materials; arrange format and
content for effective presentation of information; revise and draft forms as needed.
U tilized many software applications to produce a wide range of documents.
Arranged travel and lodging accommodations for commander and military members
Created documents that have required the use of varied and advanced formats such as word processing,
databases, spreadsheets and graphic presentations. Proofread and corrected numerous documents for
managers.
Establish and maintain computer records; maintain confidential employee information and records.
Maintained a HRIS database: tracking incoming and outgoing soldiers and all pertaining personnel records
Department of Defense - Ft. Worth, TX
Human Resource Assistant
Aug 2010 - Apr 2011
Trained, evaluated, mentored, and supervised new employees.
Prepared and conducted classroom training.
Assisted with testing, eligibility, salary, benefits, awards, promotions, etc.
Maintained and updated personnel records.
Recorded employee data including address, rate of pay, absences, and benefits.
Prepared listing of vacancies and notified eligible workers of position availability.
Prepared and reviewed operational reports and schedules for accuracy.
Compiled and typed reports from employment records.
Answered phones, responded to inquiries, and typed letters/correspondence.
Education
Dallas Baptist University-July 2011-May 2013
Masters of Arts in Counseling
University of Phoenix, Masters Degree-May 2011
Master’s in Business Administration
American Public University-Mar 2008
Bachelor of Arts-History
Community College of the Air Force, Associates Degree-June 2006
Human Resource Management
SKILLS:
Types 50+wpm
Proficient operating typewriter, fax machine, scanner, copy machine, computer, and printer
Computer Programming Skills
Microsoft Office (Word, Power Point, and Outlook)
Contact this candidate