Customer Service Sales
Resume:
Amber Bigham
Haslet, Texas **052
***********@*****.***
Summary of Qualifications
Ambitious team player with 10 years of customer service experience.
Completed Bachelors of Liberal Arts in Communications focusing on Public
Relations. Strengths include communicating effectively, strong
interpersonal skills, able to identify, build, and nurture key
relationships. I am a very fast learner with great work ethics and
superior networking skills. Proficient in Word, Power Point, Mac and
Windows. Experienced in marketing, planning, and communications strategy
development. Well versed in internal communication and external
correspondence strategies in the business world.
Professional Experience
04-23-2012 to Current
Nannies On The Go!
Office Manager
Duties:
. Manage over 300 active nannies at one time
. Maintain an average of 20 clients at a time
. Schedule and conduct interviews with potential nanny candidates
. Schedule nanny appointments with clients
. Use my sales skills to get nannies hired by families
. Update Excel spreadsheets for families and nannies
. Track fees owed for temporary and permanent placement
. Issue invoices and contracts to our clients
. Field all phone calls
. Customer relations
. Contribute to Marketing campaigns
. Develop Power Point presentations for Corporate customers
. Assist with social networking
. Keep in close contact with clients and nannies on a daily basis
05-01-2011 to 04-18-2012
Datamax of Texas
Client Relations Specialist
Duties:
. Follow up with Clients regarding a variety of issues. Tracks and
follows up to ensure resolution of issues.
. Acts as the coordinator and primary liaison between the company and
Clients.
. Responsible for ordering inventory for the marketing department.
. Work heavily with Excel spreadsheets, keeping up with numerous
spreadsheets for the company records.
. Maintain various marketing projects.
. Create PowerPoint presentations for new hires.
. Serves as the primary interface to the Client in building and
maintaining the ongoing business relationship, during and after the
initial implementation of Client set-up, with regard to operational
needs, communication, Client service and performance.
. Set up new Clients and maintain Client information in the appropriate
system.
06-2010 to 12-2010 90/10
Marketing
Marketing Consultant
Duties:
. Worked with clients to sell their products.
. Worked daily with General Managers to ensure effective marketing with-
in the team.
. Liaison between sales team with Sams Club and Costco's for event
planning.
. Created and maintained schedules and training days for employees.
. Provided event direction and support.
. Scheduled and coordinated employee events including volunteer events,
focus groups and various internal special events.
1-09 to 7-09 Grapevine
Convention and Visitors Bureau
Internship
Duties:
. Helped develop sales pitches while using those pitches on local hotel
venues.
. Created Microsoft Excel data sheets for organization of events.
. Assisted in several different departments of the convention center
such as the marketing department and special events.
. Aided the Event coordinators in communicating and event planning with
clients.
. Played a key role in marketing to local Grapevine hotel venues to
build relationships for continued city support.
06-06 to 8-1-09 Gaylord
Texan Grapevine, Tx
Cocktail Server in Texan Station
Duties:
. Interact with guests in a friendly, ethical manner as well as
suggestive selling.
. Handled credit card processing and use basic math skills such as
giving change back.
. Made reservations for guests.
. Able to assist with grievance/complaints to avoid management
intervention.
. Team Leader for Promotional Team in the restaurant to promote sales.
08-04 to 05-06 Suzanne
Bellsnyder Austin, Tx
Administrative Assistant
Duties:
. Reception duties which entailed answering phones and maintaining calls
from Congress and Senate Representatives.
. Worked heavily with Microsoft Office, Power Point, Excel and Outlook
Express
. Coordinated special events at the capital for Kay Bailey Hutchinson
and Rick Perry.
. Assisted in special events at the Texas Capital for State Senators.
. Created and maintained worksheets and contact lists for major
political groups in Austin and Dallas.
Education
University of Texas at Arlington
Arlington, Tx
01-07 to 5-2010
BA in Communications
Specialized in Event Planning and presented campaign for a local client. I
was always volunteered to be the group leader for any project done in my
Marketing/Communication classes.
Texas State University
San Marcos, Tx
06-02 to 05-06
Basic Studies
Activities/ Volunteer
. Volunteered at the Spearman Senior Center
. Volunteered at San Marcos Retirement Community and participated in
several activities with each of the residents
. Volunteered and participated in fund raising events for my community
. I was a member of PRSSA at UTA.
. Currently volunteering for ASPCA and local animal shelters
. Participate in local 5k charities such as the 9/11 5k run
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