Customer Service Sales
Resume:
Edgar Vasquez
**** ********** ***, **** ***** TX, 76112
***********@*****.***
RDM CUSTOMER SERVICE MANAGER
Profile
More than 5 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements
Increased customer count of every month.
• Received top restaurant in mystery shops.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment
MKV ENTERPRISE INC.
2007 - 2013
Customer Service Representative for McDonald’s
• Work with two stores in Pantego TX, and lake worth.
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Education
Amon-Carter Riverside High School
DECA MARKETING CLUB.
2009
EXPERINCE Invoices, inventory, customer service, sales, finance accounting, training, etc.
Contact this candidate