Customer Service Administrative Assistant

Carlana Gonzalez

**** ****** **, **** *********, Fl 32904

Phone: 321-***-****

Email: *******.********@*****.***

PROFESSIONAL EXPERIENCE

Knowledge of extensive rules, procedures, operations, functions, and commitments applied to secretarial and clerical assignments to perform the procedural and administrative work of the office, such as screening calls and visitors, maintaining supervisor’s calendar, preparing, reviewing and editing documents, locating and assembling information for various reports, maintaining files/records, and making and preparing travel arrangements.

Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports, and transcribed material.

Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents

such as letters, reports, spreadsheets, databases, and graphs.

Bilingual (English/Spanish) knowledge of legal/financial/banking/mortgage terms and regulations.

EXPRESS EMPLOYMENT – (Temp assignment for SCCU)

September 2012 / October 2012

Temporary Express Processor (Bilingual/Spanish)

• Supporting the Indirect Lending department. Daily contact with borrowers, and employers to verify employment. Utilizing bilingual skills (English/Spanish). Issuing letters of reverse action as needed. Analysis of credit reports.

JPMorgan Chase Bank November 2009 / April 2012

Washington Mutual Bank - February 2006 - July 2007

Relationship Manager / CAS

•Relationship Manager /Customer Assistant Specialist banker who assist customers with inquiries, account maintenance within National Telephone Banking.

• Assisted customers with Modification /short sale /deed in lieu /or foreclosure options.

• Using Lender Live systems /Default workflow / Borrower Assistance Reporting & Tasking / APEX /PEGA banking areas to assist borrowers with, Account Retention, Electronic

Correspondence and Business Banking. S.A.F.E. and NMLS experience

• Single point of contact for borrowers working with over 287 accounts.

• Coached and trained team members on new information resulted in consistency of policies and procedure.

• Experienced in Lending Portal MSP (all clients)

Customer Service – Customer Service – Accounting Assistant – Maritime Industry

Globe Wireless - April 2008 – JULY 2009

• Receive daily request in Connect Care to update several vessel’s accounts, and to ensure that the requests are according to the owner’s contract, and billed properly.

• Updating with accounting department customer’s accounts. Supporting the Procurement Department.

• Working with the Latin American area about the satellite phone inquiries.

Accounts Payable Clerk

Bulova Technologies - September 2007 - February 15, 2008 (Laid off)

• Maintain all aspects of accounts payable for assigned vendors. Reconcile billing vouchers, maintain payment files, insure discounts were taken, and communicate professionally with vendors.

• Run payment requirements and process check runs.

• Assist in the Payroll department

• Watch for unnecessary spending. Worked collaboratively and routinely with all departments.

Collector

WASHINGTON MUTUAL BANK February 2006 - July 2007

• Generating outbound calls to contact default borrowers, for prime and sub-prime borrowers, to bring accounts current.

• Processing payments thru SpeedPay.

Project Coordinator

USSI, January 2005 - January 2006

Broadcast and & Network Services/Satellite Networks.*Set-up and maintain project files, progress and schedule technicians arrival to installation sites. Issue reports, and project schedules.

• Manage the intake of questions, answers, and ultimately proposals for solicitation

• To coordinate with contracts and compliance departments to execute agreements and assists with contract management/tracking deadlines.

• Provide SharePoint administration and document control.

• Develops Excel spreadsheets, graphs, presentation materials, statistical reports and other related documents. Utilizing advanced excel formulas (vlookup, if statements, hlookup, pivot tables, macros, downloading data from Access to analyze and price in excel worksheets).

Warranty Claims Administrator (Bilingual English/Spanish)

Nokia Mobile Phones, January 2003 - October 2005

Melbourne, Fl 32934 Laid Off

• To participate on cross-functional teams working closely with Supervisors and top executives. Also supporting the Procurement department, by counting and matching parts.

• Produced and maintained PowerPoint presentations and Excel spreadsheets, including those for executive committee meetings. Utilizing advanced Excel Formulas such as V-loop up, If statements, H-lookups, and other formulas to analyze data.

Translator and Transcriber - Freelance (working from home)

UBIQUS, April 2002 - May 2003 / August 2006

OXEBRIDGE QUALITY RESOURCES (Translating websites with ISO Policies)

SOUTH KOREAN EMBASSY

Secretary to the Ambassador and Legal Advisor to the Korean Consulate

October 1998 - August 2001

Experience in roles supporting leadership. Excellent prioritization and organization skills, as well as a professional demeanor. Excellent Word, Power Point and Excel skills, excellent interpersonal skills, project coordination experience and ability to work well with all levels of staff as well as external contacts. Experience making travel arrangements and auditing travel expenses and credit cards; experience making complicated multi-trip arrangement and international travel itineraries.

EDUCATION

Notary Public - State of Florida, Brevard County

Registered Customer Service Representative

BREVARD COMMUNITY COLLEGE

B.S. as Attorney at Law

UNIVERSIDAD DE SAN CARLOS DE GUATEMALA

A.S. Executive Administrative Assistant and Accounting

COLEGIO SAN PATRICIO

Skills: MS Word, MS Excel (advanced formulas like “vlookup”, “if statements”), macros, pivot tables, data analysis, graphic creation, MS PowerPoint, Outlook, Windows. Maintain databases. Taking minutes, notes, sensible information, transcription, medical terms, economic, financial. Contracts, international contracts. Legal transcription, legal translations. Deep knowledge of contracts, knowledge of international, financial, mercantile law. Excellent grammar, spelling, correspondence. Degree as Executive Administrative Assistant at top national and multi-national corporations.

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