Customer Service Quality Assurance

Samuel Kimberlin

Cell: 972-***-****

*************@***.***

Objective: Management or related position utilizing professional experience in

inventory control customer service, and staff supervision.

Profile:

• Disciplined professional with a broad-based backgrounds in internal

operations, customer service, purchasing, quality assurance, inventory

control, loss prevention, staff supervision, and T.Q.C.

• Positive record in motivation and training employees, streamlining

procedures maximizing profit contributions, and achieving optimum

workforce production

• Effective communicator with excellent written skills, P.C. skills including Microsoft Power Point and

Excel for making presentations, problem-solving, and training skills: analytical and detail-oriented

Experience:

Bimbo Baking Co. Dallas, Texas

Sara Lee Baking Co. Dallas, Texas

Earthgrains Company Houston, Texas

Distribution and Transportation Manager

Supervised up to 87 employees and 30 transport routes

• Forecast production from customer M.R.P.'s to complete their production needs

• Train and supervise distribution, packaging, and transport drivers within DOT and OSHA safety rules and regulations

• Maintain all DOT and OSHA safety files for all personnel

• Prepare and maintain all driver evaluations

• Administer monthly safety meetings for all employees

• Stay in constant communication with all department heads to keep track of production to insure timely deliveries

• Handle customer inquiries/complaints; troubleshooting and problem-solving

• Oversee drug-training classes for employees

• Work daily with multiple S.K.U. computer tracking programs

• Set daily manufacturing schedule for distribution requirements

Kimberlin Trucking Houston, Texas

Owner operated

• Delivery and distribution of drywall and acoustical material

• Bidding of large construction jobs

• Delivered drywall and acoustical materials to construction job sights

• Assisted wholesalers in inventory control

• Maintained accounts receivables and accounts payable

Rainbo Baking Company Dallas, Texas

Transportation Supervisor

• In charge of depots, transports and shipping docks

Education:

• Management Training Skills

• CPIT Training

• DOT Safety Regulations Training

• Lean, DDI, SQF certified

Military: Enlisted United States Navy

Honorably discharged with citations

• Flight engineer and aviation machinist mate

• Oversaw daily, weekly, and monthly air frames inspections

• Oversaw crew safety meeting

References Available Upon Request

Contact this candidate