Project Manager Management

Phone: 905-***-****

** ************ ********

Brampton ON L6P 3E8 RAVI THAKUR Cell: 416-***-****

E mail: **********@******.***

OBJECTIVE: To obtain a Sr. Project/Program Manager role in IT Business Technology/ Infrastructure or

data center centric projects.

CAREER PROFILE:

Vision and leadership Strong reputation for applying proven Program Management practices to a

$80+MM global compliance Basel Program.

Focus on delivering value Leadership role in 3 major compliance including M&A platform

conversion initiatives at top 2 Canadian financial institutions as well over 2 dozen infrastructure &

data center migration projects with Govt, ensuring that sponsors met the challenging requirements

under aggressive timelines

Focus on execution Successfully led RBC Insurance Shared Services organization including 90

resources to support IT business portfolios and Program Nexus & ICC with annual group budget

of $12+MM

Breadth of domain knowledge Subject matter expert in Business and IT program management,

application development, Vendor Management, Infrastructure and Data Center Management in

International Banking, Capital Markets, Insurance, Government and Telecom sector.

Communicated on a regular basis to Executive Steering Committee and Business IT sponsors for

mitigation of risks and issues initiating a venue for all participants to formulate a course of action as

required and to make crucial decisions to achieve the critical timelines.

KEY COMPETENCIES:

Management and running IT Shared Service organization of over 90 people including

PMO/QA/Release/ Change/Service Management/Application Services and overseeing large

complex programs like Basel, AML/ATF, NEXUS, ICC at RBC Group and migration and

conversion 33 Applications under Commerce Integration Program at TDBFG for Performance

Centre of Excellence group.

Proven Manager on successful implementation of 18 IT Projects under Basel II program, delivered

within budget and schedule. Recognized by RBC Basel Program for outstanding contribution.

Well versed in Capital Markets key Operational functions for Front, Middle and Back Office

and product lines in FX trading, Fixed Income, derivatives, Security Finance, Collateral

Management, risk methodologies and models, VAR Analytics, sound understanding of

Credit, Market and Operational Risks.

Managed OPS projects focused on process improvements, Regulatory compliance, Share Point

Platform conversion, Infrastructure, disaster recovery, enterprise licensing, hardware build out, data

center server upgrades, desktop upgrades, asset management, Storage Area Networks,

Virtualization and ECM using Kofax, Filenet, PEGA, IBM PureFlex and Share Point.

Managed Vendor relationship for Business/ Technical partnership with onsite/offshore

teams.

Effectively training, motivating and mentoring developers/QA Analysts/Managers, business system

analyst and provided leadership, guidance and subject matter expertise.

Proven Project Manager with demonstrated hands on experience and knowledge in delivering

large complex projects in a cross functional matrix environment utilizing PMI PMBOK framework.

Experienced with Client server, mainframe, data center, Web enabled infrastructure solutions in a

complex, distributed n tiered environment.

Experienced in establishing and implementing methodologies & processes like ITIL/ITSM, Agile

Scrum, RUP, XP, CMM, SOX, IEEE, SAS 70 procedures & BPM.

Experienced in project and Strategic planning, relationship management, financial and budgeting

processes, methods, applications, networks, data, system procedures, strategy and guidelines,

design, execution, walkthroughs, code reviews, end user test coordination, prioritization of

deliverables & IT Audits.

Ability to deal tactfully with people and exercise good judgment in developing and presenting

alternatives and managing expectations of business clients.

Ability to perform well under deadline pressure, curious, inquisitive, and creative out of box thinker.

An excellent written, oral communicator, exceptional organizer and team builder.

Experience Skills Matrix:

Industries: Financial Services, Government, Insurance, R&D & Telecom

Service Lines: Engineering, Quality Assurance, Processes & Operations, Business Analysis, Strategic

Planning, Project Management, Relationship Management, Infrastructure Management, Business Development

Technical: Architecture, design, development, delivery, project management, interdisciplinary liaison,

Infrastructure Management, Data Migration & Consolidation, Upgrade and management at Data Centers

Business: Enterprise integration, product direction and management, requirements, proposals, technical

liaison, Risk Management & Analytics, change management, quality assurance, Process improvement, COE,

BPM, RFSs/RFPs/RFQs

Solutions: Enterprise solutions; B2B, B2C, e business, cloud computing, Virtualization, SOA

Technology/Platforms/Architectures: Unix, Linux, Intel, Windows, .NET, J2EE, Main Frame, Distributed n tier

client server architecture, VDI, AIM, Access Controls, shared dedicated SAN & NAS, ECM tools Kofax, Filenet

and Share Point

CAREER PROFILE

Role: Sr. Project Manager, ITS MGS, 05/2010 – 12/2012

Successfully delivered a number of Complex Infrastructure projects such as Shared Domino,

SDMT xTDC Migration to Guelph Data Centre, Modernization of Approval Program Ph1 for LRC,

faxOPS, Desktop refresh, MFD Card Swipe Reader, Elections Ontario Server Hosting Phase II

migration, MOR to MOF Complex move, DR for MTO RUS Mid-Tier, Portal Server, IBM BPM,

WebForms and ILog JRules, EBI Infrastructure Upgrade, facility and data Centre capacity

management, BMC Remedy SM upgrade. MAPS using .NET Centre of Excellence. Well versed

with GO ITS, EAPM, ARB Checkpoint process.

Environment: Platform OS: Windows NT/2000-2008, Unix (Solaris/HP-Ux/Linux), .NET, J2EE,

z/Os Server HW: IBM 3650 to 3950, IBM Blades HS21/HS41 & Blade Center, SUN V490 -890,

SUNE2900-4900, MF- ESeries z/890 Virtualization: VMware, SUN Container technology, HP VSE

Storage: Tier 1, 2 & 3 Storage, FC or iSCSI SAN Backup & Restore: IBM LTO technology,

Symantec Netback up, IBM Virtual Tape System Network: N-Tier, Cisco 6509/6513 switch chassis

with 48 port blades, Telus WAN service, ITS NTP service Security: AD, McAfee Anti-Virus, FW-

Nokia IP350 -380, Cisco ASA 5510, One key Integration, EDL Management: HP Openview, NetIQ,

Telus, Cisco Works ITIL/ITSM Tools: BMC Remedy, BMC Dashboards for BSM, BMC Service

Level Management. CA ITIL/ITSM CMDB/WorkFlow, CA Service Desk, CA Change Management

(CLARITY), HP IT Service Management, HP Service Management Center, Altiris Total

management suite, IBM Tivoli Service Management suit

Role: Sr. Project Manager, Manulife Investment Systems, 10/2010 – 04/2011

Responsible for leading and managing Disaster Recovery and Global Delivery Infrastructure

projects for Investment Systems. DR project’s objective was to have DR capability for mission

critical applications for Front/Middle/Back office/corporate present in various domiciles of Asia, UK

and N. America. GDI project was to provide assessment, recommendation, design &

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implementation of a Solution consisting of TS/CSB/ Citrix as well VDI for various business & IT

groups for remote desktop offshore users. Worked on Share Point platform upgrade and migration

for 2007 to 2010.

Role: Sr. Project Manager, ITS MGS, 07/2009 10/2010

Responsible for providing project management services for a number of med, large, complex & High

profile Infrastructure projects for HSC, CYSSC, ETC Cluster in OPS, including x.25 Datapac

Emulator Solution, Panorama for eHealth, CSC Application Certification and Deployment, SHEBA II

Application Overlays for Enrolment & Consent, Health Card Validation, Health Care Connect, EAPB

RAM Software deployment, Greening for EAP & LIS background print server, Inspectors Quality

Solution, WAS 7 Middleware Upgrade, DR & Business Continuity for SHEBA II, FacCIS and

covering projects for ETC, EDL project for ETC, Primary Data Centre upgrades at KRDC & PRDC.

Deployment of Share Point upgrade and migration to 64 bit OS.

Overseen all aspects of Project management from initiation, planning, execution, monitoring control

and closure.

Responsible & accountable for project delivery and documentation including project charter,

statement of work, risk management plan, facilitating TRA/PIA, solution architecture acceptance

review meetings, change management, MS project schedule, Issue logs, communications, quality

management, facilitation of solution blueprint and acceptance, interaction with key stakeholders

including client and providing project status & managing project financials.

Worked with internal and external branch or cross OPS ministry I&IT jurisdiction groups, assigned

project staff and professionals, to provide direction, advice, guidance, consultation and problem

resolution.

Responsible for Project close out admin after build & integration, release management, including

server acceptance and Greening using ITS CM & SM process using BMC Remedy interacting with

DcD, SM, DCO & CompuCom, service activation tasks and completion of post project review and

client satisfaction surveys.

Management of projects included hosting solution in Zone 1 & 2 Data centres based on dedicated &

shared model using virtualization technology for production and pre production environment using

application clustering on n tier architecture.

Role: Project Manager, TD Bank, 02/09 –07/09

Responsible for day to day project monitoring tasks, financial tracking and status reporting, project

communications, meeting planning and facilitation, resource estimation, risk management and

project issues, monitoring and liaison for 33 application conversion including content management

systems integration such as Kofax & Filenet with Share Point on US Commerce Integration

program for TDFG Performance Center of Excellence group.

Responsible for ongoing client support, implementing change records, project deliverables and

issue resolution for multiple projects.

Liaisoned with Release team, test managers and change control board for performance test

schedules, change request and defect management.

Implemented HP IT Change Management Suite for end to end integrated IT Change management.

Role: Sr. Project Manager, ITS Ministry of Government Services, 05/2008 01/09

Responsible for leading and managing a number of Infrastructure projects, including building PPE

VUAT environment, installation of Wintel/Unix/Window management server using VM Ware Esx

Virtualization Engine, Cisco Network switch, Brocade SAN switch gear upgrades, rack strings,

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facility management at primary data centers at Peterborough and Kingston. Conducting feasibility

study at Kingston Data center for facility upgrades.

PRDC VUAT involved installation of 9 ESX servers using Virtual Center server, VMotion, image

template and 6 Unix Servers.

UDC UNIX KRDC project consisted of installation and configuration of 8 Unix Servers using Sun

Solaris 10 on DCLAN zones, network integration, back up strategy, SAN requirement and

monitoring.

Managed and lead the KRDC Network Switch Capacity refresh project which included 6509 parts

upgrade for EES DNE MES Upgrade for 4 M48s Brocade Switch, rack, powering, Raritan

connection, configuration of 10GB modules into switch trunk configuration.

Capacity Planning exercise to ensure sustainable IT infrastructure to meet service demands to meet

external client service/SLA expectations.

Completed Complex RFS for a SOW for Vendor selection to provide hosting and monitoring in

production environment in Zone 1 DC.

Implementation of Standards & new Processes for Project Schedule Management improvement.

Responsible for deployment of Resource Management Program to create Supply/Demand view, set

up of dashboard functions, integration with MS Project using CA Clarity Project Portfolio

management (PPM) tool.

Role: Sr. Manager, TSS, RBC Insurance, Mississauga, 2007 – 2008

Responsible for leading and managing a IT team of 90 resources including QA, Release & Change,

Application, Project Managers, Team leads and analysts, vendors, contracting resources at onsite

and offshore.

Planned and managed a budget of ~ 10 million for FTE and Contractors in professional fees.

Monitoring deliverables and services provided by 3rd party vendor, enforcing compliance to

contractual obligations.

Management and leadership for new process rollout, automation initiatives, adherence to best

industry practices like ITIL, CMM and its integration into RBC SDLC to improve quality for the code

deliveries to production systems.

Responsible for Project Oversight to Test planning, Execution, Defect Management, escalation and

reporting on RBC Insurance Programs like NEXUS, ICC and various projects managed under Life &

Health, Property & Casualty business divisions involving a number of 3rd party vendors like Pega.

Participate in Management Leadership meetings, set up employees, group goals & contribute to

cost savings measures for Insurance IT, Direct report to Chief IT Head of RBC Insurance.

Responsible for technical resource requirement for projects managing and coordinating with

preferred vendors to supply onsite and offshore resources.

Responsible as part of organizational change mentoring and developing IT teams with key

behaviors of Putting Client first, Collaboration as partners, showing responsibilities and prioritizing to

make decisions. Facilitated adaption of new processes and PMF changes and introduction of new

tools & methods.

Role: Team Lead Basel Program, RBC Capital Market, Toronto, 2003 – 2007

Lead 18 successful Capital Market projects under Basel Program for Treasury Collateral

Management, Equity Finance, Derivatives, Money Markets, Global Private Banking, Global Credit

and Securitization conduits, VAR Model Analytics using Murex. SunGard Adaptiv Risk infrastructure,

AML/ATF program test execution activities.

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Initiating the AML/ATF Program including conducting stakeholder briefings, documenting the project

management plan (scope, approach, timeframes, deliverables and budgets etc.), establishing the

program governance framework and mobilizing the various Risk and Compliance, Project, Business,

Product, ITG and Executive Leadership teams to engage in the AML/ATF Program

Program management of the Customer Identification Program (CIP) including defining the CIP

requirements, initiating and overseeing changes to; application forms (100+), account opening

procedures including an ongoing ML/TF risk assessment, source systems to capture additional

know your customer (KYC) information and training of Operations and Risk staff to manage the

ongoing compliance obligations

Responsible for designing and developing Test strategy, Test Plans, Test case packages, Entry &

Exit Criteria, Reviews & Walkthroughs, Sign Offs for Unit, System Integration, User Acceptance,

Operational Acceptance, Post Implementation Verification stages of the project

Projects implementation for FX Trading and Fixed Income products.

Responsible for establishing resource allocation plans and augmentation for IT projects.

Prepared and presented Dashboards and progress reports to Steering Committee.

Project Management tasks for ground up planning, analysis, design, development, data modeling,

testing, deployment, stabilization, project closer.

Provided leadership and direction to the team in understanding project issues and providing viable

alternative solution to ensure key milestones and deliverables are met on schedule.

Instrumental in promoting best IT practices to improvise PMF/SDLC processes at RBCCM using key

task management elements of classifying, prioritizing, collaborating, status reviews & compliance.

BASEL II data sourcing data from upstream to downstream systems and data hubs for credit risk

scoring to estimating Risk Weighted Assets, Regulatory Capital estimates, Var Model for EAD for

REPO and Stress Testing for market risk, securitization for own assets and conduit, counterparty

risk mitigation using netting, Collateral Management, Param Estimation Scored and Non Scored,

LIED data collection.

Project: Online Banking Redesign, Bank of Montreal, Canada

Role: Sr. Consultant, Web Security, 2003

Responsible for designing, developing Test plan and execution for Web Security testing of new

Online Banking and redirecting to other BMO products like Master Card, Investor Line, Nesbitt

Burns web sites against potential hacking attacks like Cross Site Scripting, SQL Injections, Session

management, Data Tempering, Session, Input output validation, TGT Keys protections.

Project: Oasis Group Benefit, Sunlife Assurance Company Canada

Role: Sr. Consultant, 2002 – 2003

Responsible for creation of test strategy, plans, reports and manual test cases and execution of the

test plans and management of problem logging/ defect tracking using Test Director.

Management of test environment/test data by meeting tight deadlines throughout the project

lifecycle.

Project: Time and Expense Entry Application for Deloitte and Touche, Canada

Role: Sr. Consultant, 2002

Responsible for conducting manual functional, regression testing and generating test report for

an online time and expense application written in flash action scripts for an Intranet.

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Project: EBPP & EIPP Service, by BillingZone LLC (Sub. of PNC Bank) USA

Role: QA PM, 2001 2002

Responsible for implementing a range of software quality assurance strategy, methods

development, standardization and design support activities within the BillingZone software

development life cycle.

Project Management function for E Invoicing and e Procurement portals built on content

management platform to process purchase and procurement requests, manage expenses and

accounts payable, perform financial budgeting and forecasting, manage accounts receivable and

capital assets.

Project: Electronic Bill Presentment, Implemented by BCE Emergis for Major Canadian Banks.

Role: Tech Lead, 1999 2001

As a member of the Biller Integration Services team, responsible for the requirement analysis,

documentation of client requirements, technical specifications, successful rollout of Credit Card

EBPP solution for RBC, BNS, CIBC, TD & major Utilities companies, supervision and management

of resources and setting up system integration test environment for n tiered web based electronic

commerce solutions using thin and thick content management.

Balanced a variety of stakeholder needs and expectations by liaising with key individuals in

other departments and PMO to ensure the process integrates with their requirements, established

and maintained on going communications with clients, vendors & management.

Project: Corporate Web Site Development of Wysdom Inc.

Role: Sr. Programmer Analyst, 1999 1999

Managed all levels of Web site creation with the internal Web development team: concept,

structure, design, content, and oversee technical development and production.

Project: Maritz Canada Inc. (Nortel Networks Sales Incentive Program)

Role: System Developer II, 1998 1999

1. Provided the architecture, design and development of new Web portal

2. Performed Manual/Functional/System/Integration/Regression testing within development

environment

Project: Southam Information Technology Group

Role: Programmer Analyst, 1998

Creation of Active Server Pages using Visual Interdev 6.0, Scripting in Java and Visual Basic.

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Testing various builds and releases of the application before final release of the version

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Project: Various Client Projects by Interplanetary Designs, Toronto

Role: Web Administrator, 1997 1998

3. Planned, designed, developed, administered and monitored clients websites using current

technologies.

4. Monitored web site performance and ensured proper web security and protection.

Project: Sefram Inc.

Role: Porject Manager, 1997

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Developed and documented strategies and project plans for overseas markets.

Deployed Y2K compliant system upgrade.

Project: Motorola Canada Inc

Role: Business System Analyst, 1997

Setup of Intranet on NT Platform, IIS, PWS, Web Site creation and maintenance.

Research alternative solutions to product problems, documents benefits and risks.

Develop and document test strategies and plans.

Project: Various Projects for Technology Transfers by National Research Development Corp.

Role: Project Manager, 1984 1996

Managed number of assignments including administrative, project management, award

evaluation, legal cases with the licensees.

Responsible for Project Initiation, Execution, Monitoring and closeout, Business Case Study,

for a number of projects based on technology transfer from NRDC.

PROFESSIONAL QUALIFICATIONS

Professional

Bachelor of Arts, India 1987

Bachelor of Laws, India 1994

Internet Management Program (Honors), Toronto 1998

International Trade & Marketing Program, Toronto 1997

Post Diploma in Training and Development, India 1996

Post Diploma in HRD, India 1991

National Certificate in Supervision, India 1989

Diploma in Mechanical Design & Drafting, India 1982

PROFESSIONAL COURSES & TRAININGS

PMP Prep Course

Conflict Management, PMO Standards for Project Schedule Management using MS Project

Web Intrusion and Hacking RBC

SDLC/PMF Gates training RBC

WebDoxs Training Course 622 – Technical Central Facility 2.1 for Technology Associates

Introduction to MSDN .NET framework strategy overview

ASP Databases for Web, Programming in ASP, XML

Active Server Pages, MS Interdev1.x, MS SQL Server 6.5 7

Cascading Style Sheets, DHTML, Java Script, VB Script and Visual Basic 5.0

PROFESSIONAL MEMBERSHIPS

PMI & CSI

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