Customer Service Representative

Melissa Lerma

602-***-**** **************@*****.***

Summary of Qualifications

5+ years experience working in customer service. Self-motivated with excellent with quality communication and multi-tasking skills. Work well both independently and as contributing member of the team. Consistently awarded with additional responsibilities.

35 wpm . Environmental Services

Adaptable Goal setter

Organized Basic general knowledge

Bilingual – English Spanish Fortitude

Data Entry Team player

Qualified in Microsoft word, excel, and power point

Professional Experience

Volunteer internship program MAXIMUS/ DES 01/2013 / Curent

Office assistant- Phoenix, AZ

Network with customers

Faxing papers for clients regarding resume to potential employers

Coping paper work and other reasonability assignee by supervisor

Discount cab 03/2010-06/2011

Customer Service Representative - Glendale, AZ

Setting up transportation for customers with disabilities

Faxing and data entry using customized computer software

Answered 5-line multiple communication system

Volunteer internship program MAXIMUS/ DES 03/2010-03/2010

Office assistant- Phoenix, AZ

Network with customers

Faxing papers for clients regarding resume to potential employers

Coping paper work and other reasonability assignee by supervisor

UHaul 2005/2007

Customer service Representative - Phoenix, AZ

Reserving truck’s to costumers across the us and Canada

Dispatching helping U-Haul customers moving center and answering any

Questions that the customers had

Secure / schedule reservations for U-Haul trucks, trailers, towing devices

Storage rooms

Fair Exchange auto sale 2004-2005

Office assistant - Phoenix, AZ

Filing paper work of customers into folders

Faxing work orders to other dealerships

Entering customers information utilizing the computer

Answering multiple phone line

Interoperate English language to Spanish language for Spanish speaking Customer

curent

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