Training Service
Resume:
Marta E. Serrano
** ***** ****** #**, *********, MA 978-***-**** ********@*****.***
Objective:
Bilingual (Spanish/English), organized and dependable individual seeking a position that will utilize my skills and
professional training experience.
Professional Profile:
Bilingual: Fluent in English and Spanish.
Experience with general clerical duties and strong communication skills.
Ability to plan, initiates and carry out ideas.
Able to address customers’ concerns and questions in an efficient and effective manner.
Experience:
Little Sprouts Haverhill, MA
Intern 8/2012 – 11/2012
Provided daily interactions and care during classroom time.
Assisted teacher in supervision and daily tasks in classroom.
Managed small learning activities with children.
Maintained consistent communication to staff on status of children.
Internal Revenue Service Andover, MA
Clerk 1/2002 – 6/2009
Reviewed and organized all incoming mail in an orderly fashion for processing.
Collaborated with peers in group to accomplish tasks.
Communicated to supervisor daily to report progress and projects.
Assisted in reviewing and stamped the 983 postal.
Familiarized with The Bank of America forms and sent to the correct areas.
Collaborated with others by extracting/sorting and coding elf submission.
Arranged forms and carried to in-house customers and shipped to other Service Centers.
Woodbriar of Wilmington Wilmington, MA
Diet Aid 6/2003 – 1/2004
Set Proper diet and nutrition for particularly important people with chronic health conditions.
Assisted the kitchen chef in any restriction on residents’ nutrition.
Interacted with residents in a respectful and empathetic approach.
Education:
Compass Community Collaborative/NECC Lawrence, MA
Early Childhood Program. 7/2012 – 11/2012
LARE Training Center Lawrence, MA
Office/Computer Skills Training Program (Certification Obtain) 9/2001 – 12/2001
Northern Essex Community College Lawrence, MA
GED Preparation (Diploma Obtain) 5/2001 – 8/2001
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