Quality Assurance Customer Service
Resume:
Judith Antonelle
**** *. ********* ****, # ****, Merritt Island, FL 32953
321-***-**** ● ********@***.***
OBJECTIVE
Obtain a permanent position where I can contribute to the organization through
performance of job functions, accurately and efficiently.
PROFILE
Strong business and technical background in application system maintenance and
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development on large scale mainframe financial systems
Detail oriented with strong analytical background
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Experienced in development of functional and business requirements, and test planning
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and execution during all phases of testing
Project management of small to medium scale application development / enhancement
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projects
Excellent problem solving skills
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Strong mainframe skills
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Strong in skills for Microsoft Office programs
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Experience in use of HP Quality Center for documenting requirements, test cases, test
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execution, and defect tracking
Experience in use of SharePoint
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Strong SDLC experience requirements gathering through implementation
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TEK Systems – Greensboro, NC
Consultant, QA Systems Analyst - May 2011 - May 2012:
Review and refine functional and technical requirements as necessary. Act in QA Capacity
testing UL new product implementations on a mainframe system. Develop test plans and
policy data, and execute new functionality for product implementation on the VANTAGE
ONE® Universal Life System. This entails utilization of existing client requirements to
prepare, plan, and test new system functionality. Plan and execute regression testing of
existing functionality for existing products. Review extract output in record format using
mainframe utilities.
Summerfield Associates – Memphis, TN
Consultant, Systems Analyst - November 2010 - February 2011:
Act as liaison to develop detailed functional requirements for client projects pertaining to
the maintenance and reporting of disability and workers' compensation claims, and FMLA
leave tracking. This entailed gathering client requirements via interviews, researching, and
then documenting requested functionality into business specifications. Perform system
GAP analysis to assist in development of technical specifications.
Judith Antonelle Page 2
Phoenix Life Insurance Company – Hartford, CT
Senior Business Analyst, 2006 – 2009:
Developed data warehouse extract requirements (detailed functional specifications) for life
and annuity products for seven mainframe administration systems. This entailed gathering
product and system information from multiple business units via JAD facilitation sessions
in order to understand the underlying systems and product details. Perform system GAP
analysis to identify common data elements from multiple source systems. Combining the
system knowledge with the product knowledge, I assembled extract requirements for each
of the administration systems for a comprehensive all inclusive data warehouse project.
Support maintenance and enhancements for a production database used by the Actuarial
department. Gather data from mainframe systems and populate Access databases for use in
queries and analysis.
Computer Sciences Corporation – East Hartford, CT
Consultant – Business Analyst, 2004 – 2005:
Conduct functional and / or technical research and assessment of business needs for
VANTAGE ONE® Annuity Products for client companies; Implement and test
effective solutions (systems or procedural) for new product support. Testing
involves creating use cases, test case scenarios, test planning, execution, and
discrepancy tracking for quality assurance. Provide complex technical, business,
and / or administrative support to clients and internal users.
State of Connecticut – Judicial Branch, New Haven, CT
Court Recording Monitor, 2003 – 2004:
Record hearings and / or trials by judge or jury to ensure an accurate record of proceedings.
Provide transcription services for requested matters and delivering certified transcript
documents within statutory guidelines.
Computer Sciences Corporation – East Hartford, CT
Business Analyst / Developer, 2001 – 2002:
Design and develop modifications to PeopleSoft Pension Administration System for client
company to satisfy customer requirements using PeopleTools and SQL/SQR. Provided
technical and application guidance to project staff.
Sr. Programmer Analyst,
1999 – 2001
Designed and developed modifications using COBOL II for CSC's VANTAGE ONE® New
Business, Universal Life, Annuity, and JETS Systems as well as the Variable Annuity
Judith Antonelle Page 3
System (VAS) to satisfy customer requirements. Provided technical and application
guidance to project staff.
Sr. Business Analyst,
1995 – 1999
Conducted functional and / or technical research and assessment of business needs for
VANTAGE ONE® Annuity Products for multiple clients; Implement and test effective
solutions (systems or procedural) for new product support. Testing involves creating use
cases, test case scenarios, test planning, execution, and discrepancy tracking for quality
assurance. Testing involves creating use cases, test case scenarios, test planning, execution,
and discrepancy tracking for quality assurance. Provide complex technical, business, and /
or administrative support to clients and internal users.
MassMutual Life Ins Co, Springfield, MA
Business Analyst,
1995 – 1995
Group Pensions Performed all aspects of Defined Contribution recordkeeping for 401(k)
prototype Pension and Profit Sharing Plans for new small market prototype products.
The Travelers Insurance Co, Hartford, CT
Assistant Manager, 1989 – 1994
Group Pensions Performed all aspects of Defined Contribution recordkeeping and
administration for 401(a) and 401(k) Pension and Profit Sharing Plans for the Large Market
segment (over 5,000 lives) and Plans representing expatriate employees for US Based
Clients.
Planned and coordinated all aspects of system testing and customer acceptance testing for
newly developed Defined Benefit pension Workstation, Batch, and Inquiry systems.
Developed several test plans and managed staff and testing tasks and schedule for Phase 1
Implementation of the new administration processing system.
Managed 2 Defined Benefit mainframe pension production systems enhancement and hang
resolution queues. Worked with business and Information Systems managers, I performed
cost benefit analysis, determined priorities, and assigned tasks to direct reports.
Accreditations: ACS: Associate, Customer Service
FLMI: Fellow, Life Management Institute
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