Manager Customer Service
Resume:
James F Whitwell
**** ********** *****, ********, *******. 31909 / **********@*****.*** 706-***-****
Management Position
I have Twenty plus years of progressive Management experience in: Materials, Logistics,
Warehousing, Procurement, and Supply Chain Management.
Areas of Expertise:
8 Twenty one year’s management experience.
9 Strong working knowledge of; Microsoft Windows, Word, Excel, Lotus notes,
MRP2, American Software, DM+ Warehouse Management System, Oracle, and
MAS 200.
10 Two years experience with Lean Manufacturing/ Six Sigma Analysis tools.
11 Participated in the first company Diversity Task Force.
12 One year Supervisor of manufacturing experience.
13 Dependable with Flexible hours.
14 Strong analytical skills.
15 Sharp, professional image and personality.
Experience:
Warehouse Manager : The Memory Company, July 5 2012- October 15- 2012
Managed warehouse operations
• Set-up Industrial Equipment Training for the Main Warehouse and the Production
facility.
• Hired new Warehouse Supervisors organize warehouse flow and utilize both Temporary
Services for Unloading Containers and picking product.
Operations Supervisor: Menlo Worldwide Logistics, NCR Warehouse. Columbus, Georgia
July 2010 – June 2012
Managed warehouse operations for second shift as a Third Party logistics for NCR.
• Trained 100 plus Temporary Team Members for Power Industrial Equipment.
• Implemented Warehouse Safety program.
• Help set-up Racking Project that yielded 75% Warehouse Space.
Site Manager: Turner Supply Company, Anniston, Alabama. April 2006- December 2009
• Set-up Warehouse, and managed Inventory for Fontaine Fleet Business as a third Party
logistics.
• Managed procurement of 50% major components for assembly of trailers for over two
years.
• Procured 100% of components for a special Portable Power Unit Trailer for Fontaine
Military Products Division.
• Also, set-up MRO inventories for Honda Manufacturing of Alabama and North
American Bus Industry, averaging $ 10,000.00 each per week in Sales.
Warehouse Manager: Kubota Tractor Company, Suwannee, Georgia. May 2005- March 2006
• Managed warehouse operations and distribution of products for over 300 clients
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• Developed and implemented plant Safety program.
• Retrained warehouse team members on shipping processes for streamlined performance
and improved shipping times by 23%.
• Reduced yearly Insurance premiums by 25% by updating fire system and relocating
hazardous materials outside.
Inventory Control Manager: Char-broil, Columbus, Georgia. April 2002- December-2005
• Through training of employees; counseling and documentation, inventory accuracy went
from 78% to 99.93% in one year. ( Average yearly Inventory Value 450 million dollars)
• Maintained inventory accuracy at this high level for two manufacturing facilities, and
eight consignment warehouses for a total over 1 million square feet.
• Voluntary Manager of the employee Safety Committee for two years with no accidents.
Warehouse Superintendent: Char-broil, Bibb City, Georgia. March 1991- April 2002
• Managed all Warehouse Operations for outside Warehouse facility.
• Winner of Safety Inspections for the entire company, and other facilities’ multiple times.
• Managed high volume inbound, and outbound shipments. (60 outbound shipments in
a two shift operation)
• Set-up Warehouse Locations and Barcode system for enhanced shipping and receiving.
• Winner of the All Star Award for excellent performance, and dedication.
Production Supervisor: Charbroil, Columbus, Georgia. April 1990- April 1991
• Managed multiple packs lines with 45 team members each incorporating Lean
Manufacturing techniques to produce an average of one grill per minute.
• No lost time due to accidents for one full year.
• Worked on several Kaisan events to improve pack line efficiency.
Warehouse Supervisor: Char-Broil, Columbus, Georgia. May 1984- April 1990
• Created work instructions for each job function in the Warehouse for ISO2001.
• Organized product by location for higher space utilization.
• Hired and trained new team members in Warehouse procedures.
• Worked with Sales; Production, and Customer Service on Production schedule for
proper order fulfillment.
Non- Supervisory Positions: Char- Broil, Columbus, Georgia. April 1978- May 1984
• Forklift Operator -Received Production for Packline, and Loaded Trailers for
outbound shipments. Worked in outside warehouses stacking product for long tern
storage.
• Warehouseman – Labeled product for shipments, pulled Sales orders and kept
warehouse neat and clean.
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Education:
• Graduate of Kendrick High School, Columbus, Georgia. 1978
• Dale Carnegie Course ( Effective Speech and Communications ) 1990
• Dale Carnegie Course. ( Leadership Training for Managers) 1996
• Columbus Technical Institute. (Multiple PC and Management Classes) *
• Lanier Technical College, Oakwood, Georgia. ( Advanced Excel ) 2005
• Power Industrial Trucks Train the Trainer ( From the America Society of Safety
Engineers )
Community Actives:
• Team Captain, Habitat for Humanity 1999
• Team Captain, Partners in Education Nature Trail 2000
• Team Captain, House of Heroes. 2001
• Team Coordinator of ten houses for Houses of Heroes project. 2002
• Build Captain on Kaboom project. ( Home Depot/ Char-Broil Playground) 2003
• Habitat for Humanity Project / Birmingham AL. 2009
• Monthly Red Cross Platelet Donor.
*PC and Management Class certificates available upon request.
Contact this candidate