Customer Service Account Executive

Dena Robinson

724-***-****

**** ********** **** **********, ** 15301

*************@*****.***

Objective: Experienced customer service and administrative communications specialist looking

for a junior level opportunity with an innovative and creative company.

PROFESSIONAL EXPERIENCE:

Rue21 October 2012 to February 2013 (Seasonal)

Washington, Pa

• Assistant Manager (Part-time)

• Opening/Closing Store – counting drawers, bank deposits, daily statistics on revenue, floor

supervision, assigning floor positions to associates, sales, promo changes, visual displays

Swensen Perer and Kontos Law Firm May 2010 to March 2012

Pittsburgh, Pa

• Runner – office duties, loading paper in copier machines, stocking office supplies, kitchen duty,

changing server tapes, delivering filings to various legal facilities in downtown Pittsburgh,

delivering errands, sorting/metering mail

• Reception – back up receptionist throughout day and during main receptionist’s lunch hour,

answering phones, greeting clients, transferring calls using multi-line phone system, setting

appointments, scheduling conference rooms, sorting and delivering mail

• Paralegal work – dictation tapes, ordering medical records, customer service to inbound calls,

filing, faxing, handling invoices, organization of case information, editing outgoing letters

• Event planning – ordering food and supplies for company parties, in charge of balancing budget,

set up and strip down, décor, promotion

Global Marketing Partners October 2009 to January 2010

Pittsburgh, Pa

• Account Executive - third party marketing firm - independent financial research for investment

companies across the United States, United Kingdom and Canada

• Booked sales appointments for senior sales representative (average 5-7 per week)

• Extensive cold calling (averaging 130 calls per day)

• Organized travel itineraries for senior account executive and CEO of company

• Edited monthly financial reports used by top executive clientele across the United States, United

Kingdom and Canada

Solvaire Technologies October 2008 to October 2009

Pittsburgh, Pa

• Document analysis, abstracting, and processing of electric and gas company contracts into unique

computer organizational system (averaging 250 contracts per day)

• Performed extensive amounts of data entry accurately (45 wpm)

Allegheny Marketing Group August 2007 to April 2008

Pittsburgh, Pa

• High volume inbound/outbound calls (averaging 200 calls per day)

• Nationwide industrial surveys with senior level management

• Trainer of incoming employees, management analysis

• Perfected customer service skills; tone effect interaction, defusing irate customer situations, etc.

Jenesis Magazine Internship June 2007 to September 2008

Pittsburgh, Pa

• Journalist - live interviews/written articles published at www.jenesismagazine.com

• Market research of cultural and social trends in fashion, music, politics and sports

• Promotional work, street team, social media promotion

• Cold calls to establish leads with various companies for sponsorship/advertising purposes

EDUCATION

Penn State University 2007

Bachelor Degree – School of Communications

Major Journalism/Minor Sociology

SKILLS

Knowledge of social networks (Facebook, Myspace, Twitter, LinkedIn)

Intermediate experience with Microsoft Programs (Excel, Outlook)

Type 45 wpm

ACHIEVEMENTS

Event Planning Workshop - Certificate of Attendance (IACET)

Non-profit volunteer with Pitcher Park, Jenesis Magazine and local music group The Shindiggaz

Letter of Recommendation - Penn State Sociology Professor Linda Perry

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