Customer Service Sales
Resume:
Sandra R. Larson
*** *. ******** #***, ****** Hills, MI 48326
**********@*****.***
ACCOUNT MANAGEMENT PROFESSIONAL
Profile
Extensive experience in customer service and support with recognized strengths in account
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maintenance, production scheduling, problem solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to insure lean manufacturing/inventory
management and total customer satisfaction
Excellent working knowledge using Microsoft Excel, Microsoft Word, Outlook, AS400, QAD,
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MRP, EDI and specific company based manufacturing systems
A team player, acknowledged as “Total Quality Customer Service Professional.”
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Develop plan, conduct audits and variance analyses, and maintain/update accurate inventories.
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Experience in the automotive industry, including direct (Ford), Tier 1, distribution, logistics, vendor
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management and aftermarket products.
Management and supervisory experience
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Synopsis of Achievements
Assisted in decreasing <365 inventory to less than 25% on 6 production lines.
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Responsible for 3 key accounts (amounting to 30% of business).
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Proactive planning led to notable increase in morale in all departments.
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Involved in 5S program to increase productivity, and maintain a clean, safe working environment.
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Employment
Transnav, New Baltimore, MI 11/12 3/13
Material Planner Coordinator
Review, maintain and plan production schedule for manufacturing processes for plastic injection
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molding – including part production, preventative maintenance, and mold/die changes as necessary
to meet customer demand.
Assist Purchasing in processing purchase orders, raw material demand schedules, material
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certification files, and maintaining supplier files
Assist Customer Service with release management in accordance with customer demand and
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manufacturing capabilities
Warren Distribution, Council Bluffs, IA 7/10 – 8/12
Production Planner
Draw up master schedule to establish sequence and lead time of each operation to meet shipping
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dates according to sales forecasts or customer orders. Monitor the production schedules to achieve
customer requirements.
Analyzed production specifications and plant capacity data and performed mathematical
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calculations to determine manufacturing requirements.
Planned and scheduled work flow for each department and operation according to established
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manufacturing sequences and lead times. Regulated work flows to ensure maximum use of
capacity and requirements.
Planned sequence of manufacturing operations for guidance of production workers, issued work
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orders.
Worked with department supervisors to determine status of assigned projects, including Purchasing,
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Production, and Engineering to maintain schedules and effect changes and revisions.
Expedited operations that delayed schedules and altered schedules to meet unforeseen conditions.
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(24/7 availability)
Prepared production reports, analyzed actual vs. forecasted demand and provide feedback to
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Demand Manager, and maintained computer master files.
Warren Distribution, Omaha, NE 4/97 – 7/10
Customer Service Specialist
Worked with national accounts, including Walmart, Pepboys, TrueValue, Old World Industries, and
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Autozone.
Assisted 3 Telesales with inside sales responsibilities, including credits/debits, freight tracking, and
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order entry, vendor scorecards and other inside sales responsibilities.
Maintained a less than 3% error rate in order to maintain Specialist title.
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Helped to grow OWI account, from $300,000 to $3 million by maintaining excellent customer
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service.
Purchased Parts Group, Memphis, TN 6/00 – 2/02
Tier 1 Automotive Commodity Manager
Tier 1 Inside Sales Representative
Textron Fastening Systems, Troy, MI 12/93 – 6/00
Tier 1 Inside Sales Representative
Automotive Customer Service Representative
Commercial Customer Service Representative
Executive Sales Assistant to Commercial Sales Department
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