Customer Service Human Resources

CHRISTIAN L. WHITE

Phone: 310-***-**** Email: ****@*****.***

www.linkedin.com/in/61blanco

PROFILE

Personable

professional experienced in clerical/administrative support, customer service,

event planning, and human resources. Detail oriented. Thrive in deadline-driven

environments. Possess talent for quickly mastering technology. Accustomed to handling sensitive and

confidential records. Demonstrated history of producing accurate and timely

reports. Flexible and versatile. Excellent team-building skills.

SKILLS

SUMMARY

Report

Preparation ● Scheduling ● Written Correspondence ● Meeting and Event Planning

● Front Office Operations

Mass Mailing

(Conventional and Electronic) ● Social Media Savvy ● Bookkeeping ● Customer

Service ● Interviewing Proofreading/Editing ● Writing Job Descriptions ● Setting Salary Ranges.

TECHNICAL

SKILLS

PC

and Mac Savvy

Microsoft

Office Suite: Word, Excel, PowerPoint,

Access, and Outlook.

Computer

software: PeopleSoft CRM, SAP, Adobe Acrobat, QuickBooks Online, Google Drive, Lotus

Notes, Lotus Sametime, BrassRing.

Typing

(50 wpm), skilled in operating optical scanning machines and two-way radios.

PROFESSIONAL

EXPERIENCE AND WORK HISTORY

ULTIMATE

STAFFING – Los Angeles, Administrative Temp, July, 2012 – Present

Administrative Office Professional temp on call for

temporary work assignments

Following assignments completed to date:

COMPLETE CLAIMS PROCESSING,

INC. – Los Angeles, CA, Document Specialist, February, 2013 - March, 2013

Temporary work assignment with insurance claims/billing/collections unit

of pharmaceutical company.

Scan, edit, and upload electronic copies of patient medical

records: physician notes, prescriptions,

patient data, claim forms.

Review for accuracy and file into appropriate categories.

Praised for accuracy and good production.

THE CAPITAL GROUP COMPANIES, INC. –

Los Angeles, CA, Administrative Temp, July, 2012 – October, 2012

Administrative Assistant II (Temporary) for Capital Group Human

Resources staff.

Prepare welcome packets for new associate orientation. Create new hire

letters via BrassRing.

Fulfill requests for employee verification.

Receive, document, and file incoming I-9 forms.

Assemble new associate files. Sort, file, and/or purge current and terminated associate files.

Extract and research candidate data from BrassRing/Extract data from SAP

(HRIS) systems.

Cover phones for supervisors and senior managers.

THE PEACE

PROJECT AT THE WHOLE 9 GALLERY – Culver City, CA, Staff Volunteer, January,

2012 - Present

Part-time

volunteer at non-profit art gallery fundraising for peace and humanitarian

projects worldwide.

Log

and update inventory of gallery art and jewelry for sale.

Write

outreach emails via social media websites for fund-raising campaigns.

Give tech

assistance to visitors and guests using gallery’s web links for supporting

fundraising campaigns.

Event

assistance with hospitality, guest registration, food running, and security at

fundraising art exhibits.

ANGEL FLIGHT

WEST – Santa Monica, CA, Office Volunteer, September, 2011 – Present

Part-time

volunteer to non-profit group arranging free air transport for clients needing travel

for medical care.

Contact

private airplane pilots to transport clients.

Document

liability waivers from clients.

Reconcile

lists of clients and pilots for future outside audits.

Interview

and brief first time clients on terms of services.

Assemble

materials and process postage for mass mailing fundraising campaigns.

Chauffeur

clients to doctor’s appointments and/or hospitals upon arrival at airport.

Event

assistance with hospitality, guest registration, crowd control, and security at

annual fundraising event.

RESUME OF

CHRISTIAN WHITE (continued) – PAGE TWO

COOKING.COM –

Marina Del Rey, CA, Seasonal Customer Service Representative (Temp), October,

2011 – December, 2011

Holiday

shopping season temporary job in customer call center of online retailer.

Process

orders over phone and/or email/Process refunds and return item requests.

Answer

product questions.

Resolve

customer concerns and/or complaints.

WEST COAST

ULTRASOUND INSTITUTE – Beverly Hills, CA, Office Temp, May, 2011 – June, 2011

Administrative

temp at allied health trade school assisting in projects related to school’s

renewal for accreditation.

Outreach/Interview

alumni about their post-graduation careers. Assist them with job searches or

continued training.

Update

and maintain alumni files.

Collate,

sort, and bind collected student satisfaction surveys for review.

PEPPERDINE

UNIVERSITY – Malibu, CA, Clerical Temporary Pool, June, 2010 – July, 2012

Administrative

Temp on call for temporary work assignments within Pepperdine University.

Adjunct

Receptionist for Pepperdine’s Graziadio School of Business and Management

(GSBM).

Maintained

reception areas, offer hospitality, distribute mail to staff, and fulfill

various requests.

Processed

and tracked tuition payments. Created invoices. Enforced collection procedures.

Tracked

down recipients of unclaimed student financial aid benefits. Helped save

$10,000 in benefits from being returned to

government aid agencies.

PEPPERDINE

UNIVERSITY – Malibu, CA, Administrative Assistant, April, 1990 – May, 2010

Administrative

support to the staff of the Fully-Employed Programs Office at Graziadio School

of Business and Management.

Procure

office supplies. Reconcile office budget, staff credit card usage, and staff

mileage reimbursement.

Counsel and

register Fully-Employed MBA students during peak course registration periods.

Author

correspondence regarding academic progress to students.

Assemble

materials and process postage for heavy mass mailings to students.

Research and

gather enrollment data for departmental reports.

File, scan,

copy, and shred confidential files and documents.

Manage

calendar. Plan and arrange staff meetings. Transcribe and publish meeting

minutes.

Collaborated

with vendors for planning new student events/Edited and printed welcome manual

for incoming students.

EDUCATION/TRAINING

BACHELOR OF

BUSINESS ADMINISTRATION (GENERAL)

National

University – San Diego, CA

CERTIFICATE OF

COMPLETION IN HUMAN RESOURCES MANAGEMENT

California State

University, Dominguez Hills

College of

Extended and International Education – Carson, CA

PROFESSIONAL

MEMBERSHIPS AND AFFILIATIONS

Professionals

in Human Resources Association (PIHRA)

Contact this candidate