Customer Service Manager
Resume:
Mary Joe Lam Contact
e-mail : ********@***.***
Address
West Palm Beach, FL 33401
Education
****- ******* *.*. ****** Counseling
Palm Beach Atlantic University, West Palm Beach, FL
2009 to 2012
B.A. of Arts- Political Science & Psychology
Palm Beach Atlantic University, West Palm Beach, FL
Graduated with a 3.6 GPA
Work Experience
Staples
Part- Time
Sales Associate
July 2012- Present
Knowledge of Retail
Able to work in a very fast passed environment
Customer service skills
Good relations with the Staples Team
Able to work with a team as well as individually
Responsibility
Greene Complex, Palm Beach Atlantic University
Federal Work Study
Building Manager
September 2009- Aug 2012
Maintains good relationship with co-workers and patrons
Knowledge of Program and what is offered
Keeps clean work space and conscious of activities in the gym
Dependability
Supervision of facility
Vigilant
Scheduling and Event Planning
Set up Crew
Residence Life, Palm Beach Atlantic University
Resident Adviser
Oversight of dorm and basic maintenance
Enforcement of University Rules
Program Planning
Leading by Example
Mentoring
Strong Staff Bond and Relations
Dependability and reliability
Palm Beach Atlantic University
Peer Mentor
Teaching Assistant for an FYE Class
Led class discussions
Monthly meetings on how to improve the program
Program planning and events
Leumi International Group and Investors
Student Worker
August 2011- May 2012
Stipend Pay
August 2011- May 2012
Part-Time Job
Junior Loan Processor
June 2006- August 2008
Data Input
Maintained good relationships with co workers and customers
Basic Office Administrative Functions: Answering phones, faxes, filing, etc.
Memberships
Political Science National Honor Society
Software/ Systems Skills
Microsoft Office (Excel, Power Point, Word)
Aphelion (Data Entry, Data Manager, Books)
SPS
Languages
Fluent in English (read, write, speak)
Fluent in Spanish (read, write, speak)
Intermediate in French (read, write, speak)
Beginner in Hebrew (read, write)
Beginner in Italian (read, write)
REFRENCES ARE AVAILABLE UPON REQUEST
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