Manager Customer Service
Resume:
Erika J. Easterday
**** *********** *****, ***. *
Portage, Michigan 49024
Email: **********@*****.***
~Enthusiastic ~Organized ~Self Motivated
Education:
Master of Business Administration Human Resource Management
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Bachelor of Science Double Major Psychology and Criminal Justice
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Proficient in Microsoft Office Suite: Word, Excel, Power Point
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Excellent written and verbal communication skills, and a strong ability to adapt to various
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work environments
Work Experience:
Trilogy Health Services, LLC: Louisville, Kentucky
Regional Campus Support/Human Resource Specialist: January, 2010 Present
Oversee 13 health care campuses in Michigan, Ohio, and Indiana
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Specialist in interviewing, recruiting, and new hire orientation for new directors
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Facilitate customer service training
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Evaluated and implemented new hire orientation program
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Implemented employee morale boosting initiatives
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Hope Network Behavioral Health Services, Howard Crisis: Kalamazoo, Michigan
Program Manager: November, 2007 October, 2009
Supervised 21 employees in union environment
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Proficient in resolving employee grievances
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Implemented new hire orientation program
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Processed payroll
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Implemented, scheduled, and evaluated new programs
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Reduced overall spending by eliminating unnecessary expenses
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MRC Industries, Inc: Kalamazoo, Michigan
Organizational Employment Unit Manager: June, 2006 November, 2007
Supervised 12 employees and performed training as necessary
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Proficient in conflict resolution
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Assisted with budgeting, payroll
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Goodwill Industries of Southwest Michigan: Kalamazoo, Michigan
Intensive Case Manager/Employment Stabilization Counselor: May, 2002 June, 2006
Developed relationships with area employers and program participants
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Provided education and training development assistance to participants
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Provided retention support to employers and participants
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