Customer Service Manager

NOEL A. WASSOM

*** *********** *******, *******, ** * *********@*****.*** * (225) 571-

6748

SUMMARY OF QUALIFICATIONS

A results-oriented business professional with proven abilities in strategic

planning, resource allocation, project management, improving efficiency of

operations, team building, and detailing project information to determine

effective processes for operations. Able to identify areas of strength and

weakness and implement company policies and procedures, standards, changes

in operation and systems that optimize productivity and bottom line, as

well as provide superior customer service. Demonstrated ability to train

and motivate staff to maximum productivity and control costs through the

most effective uses of manpower and available resources.

PROFESSIONAL BACKGROUND

G AND K SERVICES 2010 to

Present

Plant Manager, Jackson, MS

Manage production facility which serves the customer base in four locations

- Jackson, New Orleans, Baton Rouge, and Lafayette. Plan, direct,

coordinate, and manage all activities related to production, procurement

and materials management in $14-15 million operation. Oversee the daily

business and administrative operations of the plant, including production

output, quality, and process improvements. Implement policies and

procedures to achieve department goals and objectives. Develop and

administer annual operating budget in excess of $2.5 million per year.

Oversee operations to ensure facility requirements are met within

established budget guidelines. Set departmental objectives, authorize

spending, and coordinate human resource efforts. Supervise 55 employees, as

well as one production supervisor and maintenance engineer. Interview all

potential employees, schedule staff, evaluate performance and make

recommendations for promotion. Give input for facility improvements to meet

production goals and provide superior customer service. Interact and

communicate effectively with staff, sales and service departments, as well

as other company locations.

. Lowest production costs in region in fiscal year 2012

. Reduced location safety record to "zero accidents" to date in fiscal

year 2013

. Reduced on hand inventory by over $60K to date in fiscal year 2013 to

maximize location capital

. Asked to travel as consultant to other locations to problem solve

difficult production issues

. Recognized for facilities management and outstanding housekeeping

FRAZEE RECRUITING 2009 to

2010

Production Operator, Baton Rouge, LA

Packaged inhalation drug containers for Ikaria Corporation, a medical

inhalation drug company in Port Allen, LA.

NOEL A. WASSOM Page Two

CINTAS CORPORATION 1984 to

2009

Plant Manager, Baton Rouge, LA (1994-2009), Dallas, TX (1988-1994), Austin,

TX (1985-1988)

Directed all plant activities related to production, procurement, materials

management, and human resources in $13-17 million operations.

. Annual awards for lowest regional production costs, best production

department,

most improved stockroom, top 10% in cost control of hygiene product

line

. Reduced plant labor from over 12% to 10.37% while adding new

safety/environmental staff

. Reduced annual turnover from over 100% to under 10%

. Performed safety audits and implemented training/changes, resulting

in safety audit score increase from 74 to 97 out of 100 points

. Worked with vendors to move wastewater compliance from minor

compliance concerns to zero compliance issues

. Coordinated loss prevention effort between company doctors, insurance

company, and employees that reduced employee medical second opinions

and sick days

Production Supervisor, Pico Rivera, CA (1984 to 1985)

Assisted in overseeing daily plant operations, as well procurement and

materials management.

PRINTECH, INC.

1983 to 1984

Production Manager, Garden Grove, CA

COUNTY OF LUBBOCK, TEXAS 1980 to

1983

Juvenile Probation Officer, Lubbock, TX

EDUCATION

Bachelor of Science, Human Sciences - Texas Tech University, 1980

CERTIFICATIONS/PROFICIENCIES

Six Sigma Green Belt

OSHA Ten Hour

Personal Computer and Software Applications (Word, Outlook, Excel,

PowerPoint)

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