Sales Customer Service
Resume:
MAUREEN L WERTHEIM
Morrisville, North Carolina 27560
C: 919-***-**** email: ***********@*****.***
SUMMARY
Top performing Recruiter/Sales professional with over eight years’ experience successfully, recruiting and selling products and services to a diverse client base for retail, food service, financial, and non-profit organizations. Ability to establish long term relationships that result in increased employee/customer retention, close rates for new clients, and profitability.
CORE COMPETENCIES
Consultative Sales/Recruiting Interviewing/Sales Training
Strategic Market Planning Customer Relationship Management
Event Planning/Coordination Employee Retention
Fundraising Competitive Market Analysis
RELATED PROFESSIONAL EXPERIENCE
Hertz Rent-A-Car, Raleigh, North Carolina
High volume sales of rental car services and products.
Sales Representative 2012-present
• Qualify and process customer rental via excellent customer service,
• Persuasive selling of optional services after assessing customer’s needs.
The Maids, Durham, North Carolina
Sales of residential cleaning services for homes ranging from 800 square feet to 5000 square feet.
Sales/Field Manager 2009-2012
• Secure, schedule, and ensure quality service that results in a high level of customer satisfaction.
• Established a concierge service for employees which resulted in improved attendance.
Sales Achievements:
• Expanded client base 27% (414 customers to 526) within one year.
• 20% increase in conversions of first time customers to regular cleaning service (weekly, biweekly, and monthly).
• Acknowledged as OUTSTANDING SALES REPRESENTATIVE at the national franchise conference.
• Achieved 106% of goal for close rates within a year.
Belk, Durham, North Carolina
Sales Specialist 2009-2010
• Created an email listing of select customers and invited to special quarterly events.
Sales Achievements:
• Multiple awards for top credit card sales and exemplary customer service impacting $260,000 of revenue, annually.
J C Penny, Raleigh, North Carolina
Sales Associate 2008-2009
• Created a customer focused environment that encouraged clients to purchase merchandise and services.
Sales Achievements
• Consistently exceeded new credit card solicitations and catalogue referral goals, weekly.
• Top ratings on customer satisfaction surveys. Built and retained large diverse customer base through product knowledge, assessing, and meeting needs of customer, and ensuring customer satisfaction with value of purchase. Selected to plan all company-wide employee recognition events on a monthly basis.
• Effectively trained new employees on store procedures and sales techniques.
MAUREEN L WERTHEIM PAGE 2
The Q-Shack, Raleigh, North Carolina
Catering Sales Manager 2006-2008
Sold catering services and products to businesses, universities, churches, and individuals. Coordinated all event planning and implementation.
• Secured preferred catering vendor service for Museum of Science in Raleigh, North Carolina.
• Planned and coordinated catering events for Duke Alumni Association, cancer fundraiser, Duke Charity events, concession stands for basketball games, educational institutions, and individual events.
OTHER PROFESSIONAL EXPERIENCE PRIOR TO 2006
Ciba Vision Corporation, Duluth, Georgia
Staffing Specialist
Citibank, Chicago, Illinois
Employment Representative/Recruiter
• Certified in Targeted Selection Training
• Awarded Volunteer of the Year
Wendy’s International, Oak Brook, Illinois, Denver, Colorado
Human Resource Representative/Recruiter
• Recruited, screened, interviewed, and hired 110 managers per year for 36 restaurants.
• Trained managers on targeted selection and other hiring programs, significantly improving retention of new employees.
SELECTED VOLUNTEER EXPERIENCE
Chair of Band, Green Hope High School, Cary, North Carolina
• Recruited volunteers, coordinated fundraising events, and planned for 200 participants in band camp impacting $40,000.
Cultural Arts Chairperson, West Cary Middle School, Cary, North Carolina
• Coordinated 1200 teacher and student program evaluations for four annual programs as well as negotiating pricing ($300-$600 per performance).
• Planned and organized career fair and International festival for school.
Director, Girl Scout Day Camp, Allison Park, Pennsylvania & Raleigh, North Carolina
• Directed operations, managed $12,000 budget, recruited staff, and planned and coordinated value-added summer programs utilizing community resources impacting 160+ children. Resulted in budgeted costs releasing funding for staffing incentives.
EDUCATION
Michigan State University, East Lansing, Michigan
Bachelor of Arts, Psychology and Social Work GPA: 3.6
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