Licensed Esthetician/ Also in school for Cosmetology

Location:

Posted:

April 25, 2013

Jessica A. Rivera

Objective

My objective is to obtain a position in a professional Salon/Spa environment where my many skills are valued

and can benefit the organization. Ideally, I wish to have a focus in Customer Service, working for an

organization that encourages innovative thinking, recognition, and career development. I look forward for the

opportunity to join your team!

Experience

Nov 2011 - Present

ARS Rescue Rooter Itasca, IL

Outbound Tele Sales Representative

Provide Customer Service over the phone to database of previously serviced customers

Sales of plumbing, heating, and air conditioning to residential home owners

Scheduling and coordinating free consultations for business owners

Nov 2005 – Sep 2011

VFN Fiberglass Addison, IL

Receptionist/Office Assistant

Answered and screened multiple incoming calls, directing them to proper department

Provided Customer Service by answering questions on products and prices

Assisted in shipping, receiving, sales & returns

Assisted in billing and invoicing of customers

Managed pricing updates on both website and company catalog

Handled and sorted mail (both incoming and outgoing)

Cashed out customers through credit card transactions

May 2004 – Nov 2005

Denny’s Carol Stream, IL

Waitress/Hostess

Served tables

Handled customer transactions in house

Phone Orders

Education

2004 – Glenbard West High School (Glen Ellyn, IL) – Graduate

2010 – Naperville Skin Institute (Naperville, IL) – Graduate

2010 – PCA Skin Peel – Certified

2011 – Esthetics State Board – Licensed

* 2012 ~ Currently attending Cosmetology school at Empire Beauty School until November 2014

R eferences

Peter Orrahood (Manager at ARS) – 630-***-****

Charmaine Mortensen (Manager at VFN) – 630-***-****