Customer Service Human Resources

Rhonda Tan

Phone: +** **** **** Email: ******.***@*****.***

OBJECTIVE

To hold a full-time position related to sales, marketing, human resources, meetings or events management.

PROFESSIONAL EXPERIENCE

Mandarin Orchard Singapore – Meritus Hotels & Resorts OCT 2012 – PRESENT

Business Development Executive, Catering Sales

Singapore

• Responsible for booking catering functions and weddings

• Proactively solicit new and existing accounts to exceed revenue goals

• Created proposals, contracts, floor plans and banquet event orders for clients

Wynn Las Vegas SEPT 2011 to JUL 2012

Meetings Concierge Las Vegas, NV

• Liaison between the convention services, hotel sales and catering department

• Reviewed daily set-up requirements of each meeting room

• Attended clients’ special daily needs and requests

Industry PM, LLC DEC 2010 to JUL 2011

Event Coordinator Las Vegas, NV

• Facilitated correspondence with clients regarding event details

• Drafted contracts and agreements for clients

• Assisted in acquiring event locations and sponsorships

Caesar’s Entertainment, Inc. AUG 2010 – DEC 2010

Human Resources Intern Las Vegas, NV

• Created and edited job listings on the main website

• Sourced job applications and followed up with interview process

• Assisted Employment Managers, resulting in superior customer service

Universal Studios Singapore DEC 2009 – MAY 2010

Attraction Operations Crew Singapore

• Obtained training in Emergency Evacuation and Safety Procedures

• Ensured the safety and security of guests while entering and exiting the attractions

• Attended to guests needs and requests

Ministry of Manpower JAN 2008 –

JUN 2008

Corporate Support Officer Singapore

• Responsible for administrative support functions such as filing and scanning invoices

• Collated financial documents for report purposes

• Planned and produced company events, helping to promote employee satisfaction

EDUCATION / HONORS

University of Nevada, Las Vegas AUG 2008 – May 2011

Bachelor of Science in Hotel Administration – Hospitality Management Las Vegas, NV

GPA: 3.69

Dean’s List: Fall 2008, Spring 2009, Fall 2010

Innova Junior College JAN 2006 – DEC 2007

GCE ‘A’ Level – Arts Singapore

COMPUTER / LANGUAGE SKILLS

Microsoft Office, Photo Shop

Delphi, Patron, Opera Systems

Fluency: English, Mandarin Chinese

ACTIVITIES / VOLUNTEER

Alpha Kappa Psi Epsilon Pledge Class, Vice President of Finance, Spring 2011

Golden Key International Honors Society, Member, Spring 2011

Hotel Association, Member, 2010

Hospitality Financial & Technology Professionals, Member, 2008

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