Manager Business Customer Quality Control Accounts Receivable/Payable
Resume:
Cindy Kasefang
St. Louis, MO ***09
*********@*****.***
Experience:
April 2007-Present
Telepacific Communications
Project Coordinator
• Organization – Track and organize 50-60 orders using multiple systems to meet deadlines for
completion.
• Prioritizing – Assess priority of each order throughout order process to meet completion
guidelines.
• Multi-Tasking – Fast paced ever changing environment with diverse activities going on
simultaneously.
• Communication & Coordinating – Verify orders and explain process to customers.
Troubleshoot and coordinate installations with customers, vendors and technicians.
Communicate dates and times via emails and calls to assure all aspects of the order are
coordinated, error free and completed.
• Quality Control – Screen orders for errors and facilitate corrections before they become
customer impacting.
• Project Management – Customer point of contact to gather information for co-workers to
process. Coordinate the installation and completion for multiple locations.
• MVP – Go-to person for processing orders through rival telecom companies and for timely and
error free completion of projects.
• Microsoft Outlook – Main source of communication internally and externally.
• PC Customer Role – All customer, vendor and IT contact regarding validation, coordination,
troubleshooting
Sept 2002-Nov 2006
Frontenac Racquet Club
Business Manager/Bookkeeper
• Accounts Receivable/Accounts Payable – QuickBooks used to process receivables and payables,
bank reconciliation and record taxes and payroll. Created system of accountability for
reconciling bills and QuickBooks accounts.
• Billing – Entered all charges into sports billing system generating monthly statements and
reports. Created and maintained charts for court reservations, lessons, random and clinic
times. Type 70 wpm and 10 key 13,500 spm.
• Human Resources – Participated in interviewing and hiring process. Maintained paperwork for
applications and taxes.
• Purchasing – Purchased all office supplies and cleaning products.
• Payroll – Calculated wages for 25 employees. Revised system for calculating payroll.
• Microsoft Excel – Created spreadsheets and developed office protocol for tracking and managing
clinics for attendance and billing.
• Supervisory – Supervised and provided support for 25 employees.
E ducation
Bowling Green State University Masters of Business Administration
Marketing Management University of Toledo Bachelors in Business Administration
** References Available Upon Request**
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