Engineer Management

RIA RIJHWANI, Business Analyst

**** ******* **, **********, ** 60540.

Mobile 630-***-****, Email ***.********@*****.***

OBJECTIVE:

Utilize my technical and business knowledge effectively and efficiently so that business, process and systems are

always operating in synch with each other.

INTRODUCTION:

Working as a SAP Business Analyst from past 6 years.

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Full development lifecycle experience: requirements, design, build, test, deploy.

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Support procedures and overall implementation of practical business solutions.

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Create functional requirements as an input to technical design, pass on the requirements to developers

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and work with them in correcting the design flaws.

Subject matter expert in SAP OTC, P2P warehouse management and inventory management processes.

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Expertise in creating queries in SAP using SQVI and build custom reports for reporting Interface errors,

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master data SLA’s, etc and export the final results to Excel/Access.

Participate in UAT testing; create test scenarios in development and quality environment to confirm if the

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changes in the design are implemented successfully.

Perform data analysis and reporting using MS Access, Excel, Business Objects and SQL servers.

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Work with offshore teams for co ordinating changes in the function module.

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Perform root cause analysis for recurring break fix issues and prepare relevant documentation.

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Experience with maintaining EDI/ALE interfaces.

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Expertise in EDI orders, POA’s and ASN processes.

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Documentation and review of Legacy/AS IS business processes.

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Documentation and review of the TO BE business processes based on system capabilities and features.

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Technologies used at work:

ERP Application: SAP ECC 6.0 (MM, SD, WM), People Soft

Database: MS SQL Server, MS Access, Business Objects

Operating systems: Windows, UNIX.

Office applications: MS Word, Excel, Power point, Vizio, One Note and Outlook.

Quality testing tools: Hp Quality center, SAP Q11.

Ticket monitoring tool: Service Manager – 7 and Star Team.

Education and Work experience:

B.S. Engineering (Electronics) – Mumbai, India.

Diploma in I.T (Computers) – Mumbai, India

Certificate course in Business – Naperville, IL

Certificate course in Oracle – Naperville, IL

Total work experience – 8 years

Current company:

Pepsi Co. (Food and Beverages)

SAP Business Analyst (06/28/2008 – Present)

Understand E2E business process in the area of Supply Chain Management and work with IT to map the

processes in systems.

Possess strong business knowledge in Demand Planning, Logistics, Procurement, Vendor Management, Order

Processing, Inventory and Warehouse management areas of Supply chain Management.

Perform Gap Analysis, requirement gathering, creating functional specification documents and work as a liason

between IT, Business stake holders and End users. Translate functional design into technical design and pass it

on to Development team.

Handle problem solving tickets. Perform root cause analysis for break fix issues.

Manage deployment projects and minor enhancements, perform user acceptance test (UAT).

Work with Process innovation team to streamline business processes and Data innovation team to use the data

more efficiently in a timely fashion.

Create Excel Dashboard reports for higher management.

Perform data analysis and create rules for exception reports to check for any failures in a day to day business

functions.

Have experience with EDI Orders, POA’s and Customer ASN’s.

Experience in SAP Configuration (SD, MM IM and WM modules)

Provide support with web content management.

Past companies:

Google Inc.

Quality Rater (05/2007 – 06/2008)

Was a part of quality management team and was involved in a project to improve the quality of search engine

using Google SearchBot Algorithms.

Central DuPage Hospital

Support Engineer (04/2006 – 03/2007)

Have been a part of Clinical Engineering/IT Team that takes care of Medical Applications and Networking

Provided support for inventory management application for managing medical equipments used in the hospitals.

Perform data analysis and create reports using SQL queries.

Baxter Inc.

Analyst (04/2005 – 04/2006)

Provided support in setting up customers for EDI orders, POA’s and ASN’s

Perform end to end business system testing with customers and developers.

Manage customer master data tables and customer material information records.

Create data flow diagrams and execute reports.

Transasia Biomedicals.

Inhouse Service Engineer (10/2002 – 06/2004)

Job responsibility involved providing after sales support to the customers related to design and software issues.

Testing the software to ensure it meets company’s quality standards.

Interact with sales, procurement and manufacturing teams regarding the availability of stock to meet company’s

service standards.

Help Research team with analyzing and resolving the design flaws in the products.

Siemens

Intern Engineer (06/2001 – 12/2001)

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