Sales Service

Location:

Posted:

April 25, 2013

LATOYA D. CLARK

Objective

Seeking an entry level Paralegal or Junior Paralegal position within a law firm that will utilize my experience to help in the

firm’s success and will help me to grow in the paralegal position.

Education

B.A. communications may 2006 georgia state university

Major: Journalism: Public Relations Concentration

Minor: Sociology

Certification in Hospitality Administration

paralegal certification october 2012 university of georgia

Major: Paralegal Studies

Experience

operations agent best buy august 2012 - present

Accountable for all administrative functions within the Geek Squad Precinct

Responsible for working, researching, and updating reports and scorecards

Research the weekly and monthly reports and compiling the results into a database for upper management

Update department communication board daily

Retain records based on department and company retention policy

Manage all Precinct communication

Answer all calls from clients, Geek Squad Precincts, and Service Centers

Handle all shipping and receiving of client and store units (product)

Ensure that clients’ units have a fast turnaround time

Responsible for department finances

Make sure that the department gets paid for services performed, and clients’ receive money owed.

Work the five daily queues (reports) three times a day

Daily reports that contain pertinent information about a client’s product that needs to be brought to the client’s

attention within a certain time frame

Support fellow agents during peak times

SALES SPECIALIST BEST BUY APRIL 2005-AUGUST 2012

Build customer relationships to maintain store loyalty leading to store and department ranking high within the district

Maintain a high level of product knowledge to fully educate customers on their purchase

Market Best Buy service (Geek Squad, financing option, and loyalty programs)

Understand how converging technologies in multiple departments integrate into existing and new customer solutions and be

able to show customers how to incorporate these technologies into their lives

Support and help drive company shrink plans

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