Project Manager Customer
Resume:
Rebecca J. Evans
*******@*****.***
Process Improvement Project Manager/ Customer Focus Project Manager
Overview: Extensive experience as a Customer Focus Project Manager and Process Improvement Project Manager with
various years experiences working with new products, RMA/CRGs special projects (customer modified
systems) and regular systems repairs; IT costing and budgeting; Project scheduling, Material ordering and
tracking; monitor deliverables and milestones; Develop and maintain scope; review and monitor job
estimates; Define and initiate projects from conception to deployment per customer’s specified requirements;
Very Customer Focused; Maintain continuous alignment of program scope with strategic business objectives
and customer satisfaction to meet customer delivery expectations; work with cross-functional groups to
ensure open communications regarding customer approved changes are identified and risk management
control; build credibility, establish rapport, and maintain communication with stakeholders at multiple levels,
including those external to the organization; write business reports; conduct and facilitate meetings and visit
customer sites.
Education:
May 2010 – May 2011
UCSC Extension Silicon Valley
Project/Program Management Certificate
May 2004
San Jose State University, San Jose, CA.
BA - Radio, Theatre, Television, Film (RTVF)
Certifications
BSi Certified – ISO Lead Auditor.
Proficient with the following:
*SAGE *MS Project *Excel *MS Word *Outlook *PowerPoint *JDE *Agile *Lotus Notes *Sales Force
Work Experience:
June 2012 – October 2012
Cypress HCM:
Project Manager Coordinator, San Jose, California
Contract Position at Rosetta-West: drove cross-functional project teams, created and maintained project budgets and project
schedules. Worked on both business and technology projects with companies across a broad range of industries including mobile.
Developed and managed project timelines scopes and project plans. Reviewed and initiated job estimates. Monitored milestones
and deliverables. Monitored projects to ensure they achieved desired business and technical objectives. Lead internal project
teams. Identification and mitigation of project risks, Validation and presentation of project deliverables. Managed project
financials with a focus on optimizing efficiency and project margins. Established close working relationships with client project
team and internal development managers. Managed resource allocations, approved resources timecards, generate weekly status
reports. Minute meeting notes, set up internal reviews, coordinated client presentations, daily and weekly communications with
cross functional teams, clients and account managers.
June 2011 – June 2012
Absent from the work force to care for my sick mother. Sadly, she passed away in April 2012.
May 2010 – June 2011
Plexus Corporation – Fremont, California
Contract Position – Project Manager Coordinator
Helped company maintain credibility with their customers by managing and improving the RMA/CRG process to meet
customer’s warranty/non warranty specifications for RMA/CRG repairs, and defined and initiated new projects ensuring
alignment with business objectives and customer specified requirements. Coordinated RMA/CRG process thru Production flow
from receipt in, to ship out, tracking progress and informing customers of issues needing customer resolution. Work with
Customer Focus Teams, Project Managers, and cross functional teams to resolve customer concerns for new projects including:
material issues, quality issues, on-time-delivery, contingency plans, general coordination and communication management.
Monitored projects, monitored milestones and deliverables, resource allocation, change management. As well as meeting
coordination and facilitate and tracked parts. Scheduled project resources, managed project budgets, approved material ordering.
Process information for updated PO payments from clients. Administrative work (creating spreadsheets, inputting project data,
generating reports, tracking contracting processes & invoices, etc.). Work with WIP Tracker, JDE, Agile, & spreadsheets.
June 2009 – May 2010
ProMatch, Sunnyvale, California
Volunteered with the Operations Business team to coordinate and run business meetings for the ProMatch organization at EDD in
Sunnyvale.
June 2006 – June 2009
Rackable Systems, Fremont, California
Professional Services Project Manager
Managed a team of 38 Field Service technicians and Fix-in-Place techs, multiple third party contractors as needed, for field
service deployments, new installs, de-installs, and special projects for IT data centers (Yahoo, MSN, Netflix, etc.). Participated in
quality reviews, change management and approvals. Report generation for project status. Created and executed project work
plans. Scheduled resources, managed project budgets, PO processing and review, Coordinated new installations and trouble-calls
at the local, regional, national, and international levels for technically complex computer and network data centers. Customer
facing for stockholder identification of multi-million dollar data center trouble-calls and SOWs. Expertly handled scheduling,
logistics, and reporting that involved cross functional teams including: Customer Service, Technical and Field Support, Inventory,
Shipping: domestic and international, RMAs, Sales groups, and contracting support companies, and customers. Leveraged
information from cross functional teams to define and implement practices that improved efficiency and product delivery which
resulted in service contracts renewals and new orders. Increased 20% to the bottom line by streamlining processes enabling field
service engineers to access work orders that resulted in on-time delivery of engineering repairs and new installs.
July 2005 – June 2006
ATR Technology – Temp Agency
Worked various temp assignments in Project Management.
May 2000 – July 2005
ChipX Corporation, Santa Clara, California
Sr. Specification Control Analyst
Managed all QA product processes, and served as customer advocate from requirement identification to ship to customer.
Improved a process where I managed technical documents which incorporated: ECNs, customer specifications, quotes,
engineering documents, military specs, package requirements of customized dedicated ASIC applications for production
according to customers specified requirements for military and commercial orders. Supply Chain Manager for “A” and “B” list
vendors including onsite audits, report cards ratings and placing supply orders. Initiated process improvement opening up
communications for customer satisfaction for internal and external customers. Worked with cross-functional groups ensuring
projects stayed on track and kept abreast of changes requiring immediate attention and resolution so as to limit issues that could
jeopardize OTD. Certified ISO Lead Auditor, trained employees to conduct internal ISO Quality Audits. Was a major part of the
ISO Team.
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