Customer Service Sales

Gwendolyn F. Lewis

**** *** ***. *** ******* Ca *0008 /Mobile PH 323-***-****/email- ****************@*****.***

KEY SKILLS

• Accounts Receivables

• Invoices/Aging Reports

• Negotiations

• Consumer Collections Auto’s/Signature loans • Organizational/Self Motivated

• High level Customer Service skills

• Teambuilding/Team player

• Auto dialer

PROFESSIONAL EXPERIENCE

• Kinecta Federal Credit Union

Sr. Loan Adjuster/Backend Consumer Loans- July 2002- August 2012

• Responsible for reviewing 60 day past-due auto/signature loans in collections to determine course of resolution.

• Responsible for contacting Members to resolve past-due status, heavy phones/high level customer service/sales person approach.

• Oversaw and negotiated settlements” to prevent bad debt write-off loses.

• Worked Auto –dialer 60-80 outbound calls daily.

• Handled all billing disputes with “highest level of customer service.

• Responsible for helping Control charge-off loses on consumer, auto and signature loans while maintaining loses to less than 3% of receivables.

• Trained/coached new hires in proper collections techniques for Auto and Signature Loans collections.

• Responsible for generating and compiling stats/figures for management’s month-end reports.

• Conseco Finance Company, Tempe, Arizona

Collection Representative/Credit cards/Auto loans-October 1997- April 2002

• Responsible for collections on 30-45 day past due credit cards/auto loans.

• Responsible for processing payments via western union pay by phone system.

• Worked Auto-dialer 60-80 outbound calls daily.

• Responsible for preparing/processing accounts for field chase representative.

• Handled and resolved customer complaints/billing issues using salesperson approach.

TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint) SAP MAS 200 Credit Management System Accelerant Symitar Windows (all)

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