Customer Service Manager
Resume:
Michael C Petras ***** Cascade Point
Houston TX *7084
*******@*********.***
PROFESSIONAL SUMMARY
A manager with diversified management experience in operations, and
customer service. Motivated, analytical, and creative in the utilization
of management concepts. Adept at managing a variety of tasks and heavy
schedules. Communicates well at all levels and effective in creating a
team that achieves timely results.
EDUCATION
BA Psychology with minor in Business Management Seton Hall University,
South Orange NJ
EXPERIENCE
Action Expediting, Inc. Ontario CA & Houston TX
June 2006-October 2012
Reported to the executive branch of the company. Managed multiple customer
and driver locations throughout the region.
Regional Operations Manager
Achievements:
Maintained a 90% or better on time delivery average
Kept dedicated delivery routes across the west coast and southwest moving
at all times.
Managed Customer Service to the highest expectations.
.Successfully integrated new customers into mix of operations.
Exel Transportation Houston TX
January 2004-June 2006
Reported to owner. Brokered loads from Houston to points in the US.
Brokerage/Operations
Achievements:
Helped in the hiring of company drivers, inside sales and customer service.
Helped initiate company safety department. Kept up safety files and audited
logs.
Negotiated rates.
Hertz Local Edition, Houston TX
June 2001 - June 2003
Reported to Area Operations Manager. Managed different locations in the
Houston area.
Store Manager.
Achievements:
Managed operations and sales.
Provided training to management trainees.
Maintained financial controls and reports. Succeeded in passing financial
audits .
Logistics Express, Stafford TX
May 2000-May 2001
Reported to Director of Operations for the Cryogenics tank carrier.
Terminal Manager.
Achievements:
* Managed a 24/7 operation of tanks and a driver group of 30.
* Improved on P& L from a loss to a positive 12%.
Jevic Transportation Houston TX
February 1997 - January 2000
Reported to the VP of Operations. Supervised all areas of terminal.
Customer Service, billing, dock and sales support.
Terminal Manager.
Achievements:
* Start up of new terminal
* Improved P&D productivity 12%.
* Improved load factor 8%
* Improved OS&D frequency down from 15% to 8%.
Highway Master Norristown PA
April 1993 to December 1996
Reported to Director of Customer Service for this startup mobile
communications and
North East Regional Manager of Customer Service
Achievements:
* Contributed support to Midwest region and eastern Canada.
* Managed multiple installation projects throughout the region..
Decker Transport Riverdale NJ
August 1991 - April 1993
Reported to VP Operations
Customer Service/Brokerage
Achievements:
* Resolved conflicts as they occurred..
* Negotiated rates
Carretta Trucking Houston TX & Forest City NC
April 1979 - June 1991
Reported to President of the company.
Terminal Operations Manager, Houston TX & Forest City NC
. Startup of new terminal
. Grew revenues from $ million to $7 million
. Successfully initiated "Load to Ride" LTL program
. 1989 transferred to Forest City NC
. Managed 7 Driver Managers and 250 drivers
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