Customer Service Project Manager

JULIE A. QUEZADA

714-***-**** Cell **** Grand Ave, Apt B17

***********@*******.*** Diamond Bar,

CA 91765

Objective: To obtain a responsible position where my experience,

accomplishments and proficiency will allow me the opportunity for personal

contribution and professional growth.

WORK HISTORY:

April 1, 2012 A & B Hotel Management Investment, Inc:

Executive Assistant/Office Administrator:

. Trainer

. Human Resources Manager

. Assistant and liaison to owner(s) and partners

. Regular communication and quality support to owner(s)

and partners

. Responsible for heavy calendar management, requiring

interaction with both internal and external

executives and assistants

. Responsible for effective office efficiency

. Perform all Executive and general administrative

duties

. Coordinates travel and lodging arrangements.

Coordinates on-site and off-site meetings, which

includes venue, invitations, meeting materials,

lodging and reservations. Assist Executives with

preparation of presentation materials.

. Prioritize and manage multiple projects

simultaneously, and follow through on issues in a

timely manner.

May 1, 2010 - OFFICE MANAGER...Katherine Charles Studios:

Present

. Assistant to owner of interior design firm

. Responsible for correspondence and record keeping

. Purchase Orders through QuickBooks

. Responsible for customer service needs for clients

and vendors

February 1, 2010 - ASSISTANT PROJECT MANAGER...Bradley-Burns

April 16, 2010 Construction:

. Assistant to Co-owners

. Liaison between owners and subcontractors

. Responsible for correspondence and record keeping

. Assist with marketing the company/research for new

contracts

November 2006 - PROJECT ADMINISTRATOR...M.S. Walker Construction:

October 2008

. Assistant to Project Supervisor and Project Manager

. Compiled, recorded and distributed minutes for weekly

construction progress meetings

. Project timekeeper (for 4-5 employees)

. Ordered/distributed project plans to various

contractors as needed

. Compiled, recorded and kept written record of daily

progress report and project photos

. Liaison between project site staff and corporate

office (Bakersfield); point of contact for

distribution of instructions, requests and questions

from Project VP to IT

. Responsible for extensive record keeping; project

permits, inspection reports, project history for all

project contractors. This involved retaining onsite

records and extensive document scanning into

ProjectMates for review by corporate office staff

. Compiled and distributed various reports upon request

. IT coordinator for project

. Office supply coordinator

. Office receptionist/customer service liaison

. Compiling correspondence as needed

. Coordinated close out process for project; gathered

required reports and plans from all contractors.

Required Skills:

. Strong customer service

. In depth knowledge of ProjectMates software

. Organizational - project administrator is the office

manager for the job site

Sept 1997 - CLAIMS EXAMINER/REVENUE RECOVERY...Group Health:

May 2006

REVENUE RECOVERY SPECIALIST:

. Identified and collected/recovered funds owed to

Group Health: this was accomplished by successful

negotiations with attorneys, the Washington State

Workers Compensation Dept., first party and third

party insurers and with policyholders (when

necessary) to recover those funds. I received

multiple awards for surpassing monthly collection

goals and for excellent customer service during my

tenure in this position.

CLAIMS EXAMINER:

. Processed member health claims for payment: ICD-9

and CPT coding knowledge required.

January 1996 - NEW BUSINESS ADMINISTRATOR...The Guardian

Insurance:

August, 1997

Responsible for the field underwriting process for the

Washington state agency (13 agents/600 brokers)

. Reviewed applications, determined initial

underwriting requirements, and monitored status until

policy was issued.

. Notified agent of delivery requirements and status

issued policies until they were finalized and premium

paying.

. Identified and processed special month end policies

for prepayment.

. Prepared weekly production/status reports for

management.

. Designed and implemented two reporting procedures for

1) tracking individual agent productivity, and 2)

identifying current policy status for cases in

underwriting.

. Trained new agents on the proper procedures for

completing applications and processing them through

the system.

. Researched client complaints addressed to the State

Insurance Commissioners office.

November 1994 - OFFICE MANAGER...State Farm Insurance Agency:

January 1996

. Processed policyholder policy change requests

. Assisted policyholders with questions and/or problems

. Responsible for daily bank deposit

. Some sales calls

. Clerical duties such as filing, telephone, etc.

September 1976 - ALLSTATE INSURANCE...Claim Department:

November 1994

I held multiple positions during my career with Allstate:

. Claims Examiner

. Administrative

. Training Coordinator

. Check Clerk

PROFILE and SKILLS

Highly motivated, personable business professional with excellent

communication, organizational, and customer service skills. Demonstrated

ability for accuracy and attention to detail. Diplomatic and tactful with

professionals and non-professionals at all levels.

. Ability to identify and resolve problems independently. Research

and makes

recommendations for wide-rage and more complex issues.

. Ability to independently manage multiple competing projects

simultaneously, and to

determine, set and manage deadlines

. Standard secretarial/front desk duties

. Exercise and maintain a high level of confidentiality

. Recognize the importance and relevance of any documents handled

. Recognize important matters to follow up and manage

. An exacting attention to detail in all work product

. Possess a collaborative work ethic

. Ability to assist supervisors in daily business and personal tasks

efficiently.

. Exhibit flexibility in a busy workload

. Possess punctuality dependability and attendance necessary for the

functionality of

the position

. Ability to prioritize, multi task and work independently as well as

function as an

integral part of the office team

. Ability to demonstrate skill base and reasoning capability

. Ability to function successfully in a fast-paced environment

. Excellent/ Professional verbal and written skills

. Organizational skills and attention to detail

. Motivated to continue to add to knowledge and skill set

. The ability to function at a high level of success without being

micro-managed.

. Follow-through, persistence, and the ability to "sweat the

details".

. Proficiency in MS Office, spreadsheet, and database applications.

. Excellent customer service skills

EDUCATION

North Central High School Eugene Bible College

Spokane, WA Education Major

Graduate

References available upon request

Contact this candidate