Service Services

Robin Bowen

Objective To seek a position within your organization that

will enable me to utilize my skills and work

experience and will allow the opportunity for

career advancement

Skills Experience with needs assessments

A consistent achiever, trustworthy, dependable,

strong communication skills

Able to manage multiple tasks

Able to present information to groups

Familiar with the Youth & Aging Network

Knowledge of Community Resources

Indiana Medicaid/Medicare knowledge

Proficient with Microsoft Office and the State of

Education Indiana Software

Program Planning, Development & Coordination

Quick learner, Hardworking, Highly motivated

Work History

Counseling, Extensive contacts face to face(home

visits) and telephone

Experience working with disabled population and

families

Diversified Case management/Service Coordination

experience

Training/Class Facilitator, Event Planning

Supervision, develops professional relationships

with community agencies, service providers,

healthcare providers, faculty and staff

Ball State University, Muncie, IN - Graduate 1988

Bachelor of Science: Health Science (Community

Health Education/Allied Health) Minor: Social

Work

Richmond High School, Richmond, IN - Graduate 1984

Aging & Disability Resource Center Coordinator

7/06-present- Indiana University East-Area 9

In-Home & Community Services Agency - Richmond,

Indiana

Directs/Coordinates the day to day operations of

the department ensuring compliance with applicable

federal, state and agency requirements and customer

service standards. Prepare reports required by the

agency or the state.

Provide direct options counseling by assessing and

analyzing client request and/or needs; explore

problem resolution alternatives and facilitate

referral and intervention.

Responsible for training and technical assistance

to the unit and agency staff to include hiring,

termination & performance appraisals. Represent

the agency and University as assigned at meetings

and events. Member of the Administrative Team.

Responsible for marketing available services and

outreach to the community by attending community

events representing the agency and the University.

Community Resource Coordinator

12/2003- 7/2006- Indiana University East- Area 9 In

Home & Community Services Agency- Richmond, Indiana

University

Provide community support for programs that serve

caregivers, elderly, disabled and children & their

families who qualify for Agency programs. Provide

support to the Executive Director in coordinating

these programs. Maintain working knowledge of

physical and cognitive impairments of individuals

with disabilities.

Assist with the development of enhanced quality

assurance for the agencies In -Home service

program: service compliance, customer satisfaction

and survey initiatives. Assist with the

development and implementation of new program

initiatives

Development of Funding proposals, submission of

programmatic documentation and claims reporting

tied to release of funding from the state. Assist

with completion of grant applications to secure

additional funding for specific program

initiatives. Monitor expenditures.

Supervisor-Children's Services

7/1999- 7/2005- Indiana University East- Area 9 In-

Home & Community Services Agency, Richmond, IN

Provide leadership & direction for unit relevant to

the services for the disabled and medically fragile

children. Coordinate program, plan & implement

short & long term goals to establish

self-sufficiency for individuals and families.

Supervise staff & ensure training needs are met.

Assist with coordinating special activities/events

relevant to available programs, monitor & analyze

production reports and department budget, assist

with the recruitment and interviewing of new staff

and serve as a member of the management team.

Case Manager/Service Coordinator

July 1992- July 1999 - Indiana University East-

Area 9 In- Home & Community Services Agency,

Richmond, IN

Completed comprehensive needs assessments and

continuous coordination, monitoring and updating

services, monitored cost effectiveness of services,

home visits, counseling, case planning, case

reviews, maintained contacts with other social

service agencies and health care facilities to

coordinate services, determine appropriateness of

nursing home placements, billing for services

rendered, face to face & telephone contacts with

families and provided basic information and

referral services.

Health Care Coordinator

1988-1992 - American Nursing Care (Richmond, IN

47374)

Set-up & coordination of home care clients, daily

assignments of all field associates, initial intake

of client order. Assisted with the marketing to

generate additional business, interviewing and

recruitment of field associates, conducting

orientations, training & supervising weekday & on

call associates, coding, processing timesheets,

processed payroll, filing, data entry and billing.

Contact this candidate