Manager Customer Service

Professional Summary

Skills

Work History

MAE REED

**** **** ***** **., ******, Texas 75253 (H) (214) 406--0955 ************@***.***

Qualifications Summary: Administrative Support professional working in fast-paced environment with demanding strong

organizational and interpersonal skills. Trustworthy, ethical, dependable, and committed to superior customer service. Detailedoriented

and resourceful in completing projects; able to multi-task effectively. Capabilities include: **Provide administrative

support to the Administrator & Clinical Staff **Conduct New Hire Orientations ***Single point of contact for bi-weekly payroll

**Marketing * Develop and maintain HR records and compliance * Problem Solving

Effective computer skills

Effective communication skills both verbally and in writing

with superiors, colleagues, and individuals inside and outside the

Company.

Effective analytical and problem-solving skills.

Ability to multi task effectively.

Independently perform administrative assignments with a high

degree of accuracy and under minimal supervision.

Organize, prioritize and perform multiple tasks concurrently.

Exercise good judgement in safeguarding confidential or

sensitive information. Understand written and verbal

instructions to complete assigned tasks accurately.

Office Manager 08/2011 to 03/2013

Parker Health Care Services, Inc 9415 sassafras Dr. Dallas, Texas 75217

Performed administrative and office management support functions for the Administrator and Clinical staff. Coordinated and

managed multiple priorities and projects. Intake/Referral

Accurate Prioritization, and to assist medical professionals in the

Programs and duties included: Managing office and field staf,Hiring, Paryroll/Time sheets, Marketing/Public Relation.

Patient Intake/Referal

Demonstrate ability to maintain composure and work efficiently in a fast-paced environment while preserving strict

confidentiality

Medicare, Medicaid programs, regulations and guidelines

Alternate Administrator/Office Manager/Primary C 02/2010 to 03/2013

A To Z Health Care Services, Inc 11510 N Central Expressway Dallas, Texas 75252

Performed administrative and office management support functions for the Administrator and Clinical staff. Coordinated and

managed multiple priorities and projects. Intake/ReferralAccurate Prioritization, and to assist medical professionals in

thePrograms and duties included: Managing office and field staf,Hiring, Paryroll/Time sheets, Marketing/Public

Relation.Patient Intake/ReferalDemonstrate ability to maintain composure and work efficiently in a fast-paced environment

while preserving strict confidentialityMedicare, Medicaid programs, regulations and guidelines

Administrative Assistance 02/2010 to 02/2010

Administrative Assist - A Mission of Home Health 3455 Highland Rd, Dallas, Texas 75228

Assist staff with administrative duties as requested.

Maintain appropriate interpersonal relationships with employees, peers, and consumers.

Assist with various program operations as requested as responsibilities permit.

Develops administrative staff by providing information, educational

opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing problems, and identifying solutions.

Provides information by answering questions and requests.

Completes operational requirements by scheduling and assigning

administrative projects; expediting work results.

Primary Care Supervisor/Office Manager 02/2005 to 02/2008

Gils Home Healthcare Services 3960 Broadway Suite 107, Garland, Texas 75043

Education

Additional Information

Assist staff with administrative duties as requested.

Maintain appropriate interpersonal relationships with employees, peers, and consumers.

Assist with various program operations as requested as responsibilities permit.

Develops administrative staff by providing information, educational

opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing problems, and identifying solutions.

Provides information by answering questions and requests.

Completes operational requirements by scheduling and assigning

administrative projects; expediting work results.

Executive Assist/ Office Manager/ PHC Supervisor 01/2002 to 12/2005

Rosy's Healthcare Services 3722 Airport Blvd Austin, Texas 78722

Responsible for a variety of coordinative and administrative support functions such as researching information, compiling data,

preparing reports, monitoring, coordinating projects/programs, making recommendations and resolving complaints and

problems. Performs related duties as assigned.

Administrative Assistant performs administrative support and coordinative services and may support clerical personnel.

Prioritizes and tracks timesensitive

events and assignments to ensure timely completion.

Plans, organizes and/or participates in meetings, conferences, seminars and other events to provide and/or receive information

relevant to work assignments and programs.

Evaluates and recommends needs for required products, services, and/or additional funding.

Assists and/or prepares presentations to improve information sharing and comprehension.

Trains personnel in various subjects related to assigned area's operations ( polices and procedures).

Creates, maintains, updates and tracks confidential files/information ensuring accuracy and completeness.

Resolves complaints and problems by interpreting departmental policies and regulations.

May supervise and review the work of clerical support staff

Required minimal supervision.organize, prioritize and perform multiple tasks concurrently. exercise good judgement in

safeguarding confidential or sensitive information. understand written and verbal instructions to complete assigned tasks

accurately.

Establish and maintain effective working relationships.

Administrative Support

Associate of Arts: Business Administration 12 1982

Odessa Junior College - Odessa, Texas

Associate of Arts: Business Adm/Office Management Jan 1985

American Commercial College - 201 W University Odessa, Texas

Family Studies/Substance Abuse Counseling 12 1991

Texas Tech University - 2500 Broadway, Lubbock, TX 79409

12 1991

Real Estate (Alternate Administrator Certificates/Training) (PHC/CBA Trainings): Counseling Certificate in Substance

Abuse Counseling

Texas Tech University - 2500 Broadway, Lubbock, TX 79409

Interests: "Helping those who need help" is my motto and I am very motivated and have a strong passion and desire to

work in the home health care field. Community Health and Wellness is a very important topic to me.

Contact this candidate