Customer Service Sales

ALAN J JOHNSON

**** * ******* **** • Peoria, AZ *5382 • ********@*****.*** • 623-***-****

R EGIONAL S ALES R EPRESENTATIVE

Strategic Sales Planning / Market Expansion / Relationship Management

Dynamic, entrepreneurial Sales Management Strategist with a 20+ year record of achievement and demonstrated

success driving sales growth while providing award-winning sales leadership in highly competitive markets. Adept at

driving growth of company revenues and improving sales team performance. Exceptional mentor and coach. Tenacious

in building new business, securing customer loyalty, and forging strong relationships with external business partners.

Core competencies include:

• • •

Strategic Market Positioning Team Building Key Client Retention

• • •

Solution Selling Strategies Territory Growth/Development Budget Management

• Staff recruiting and

• •

Sales Promotions Administration

development

P ROFE SSIONAL E XPERI ENCE

Territory Sales Consultant, 2006 - 2013

Encompass Insurance, Phoenix, Arizona

Encompass Insurance is the Independent agency arm for Allstate Insurance and represents over $50 million

in premium in Arizona.

Oversee all sales and business development functions for territory, including new product rollouts, appointing

and training new agencies, customer relationship development, contract negotiations, new business and

renewal plans. Worked with all Deerbrook agents in Arizona and Utah. Manage and support all independent

Allstate agencies in Arizona for personal lines and commercial lines. Design and monitor sales promotions.

Set agency goals and provides support to achieve. Consult with agencies for profitable premium growth.

Selected Achievements:

Instrumental in turnaround of under-performing sales territory; set higher expectations and instituted

individual agency accountability resulting in 7 point increase in quality over two years.

Lead introduction of new Deerbrook product for Arizona and Utah. Increased production for both states

by over 40% over prior year.

Increased Encompass total new premium production in 2011 by 37% over prior year.

Agency Owner, 2003 -2006

Ace Insurance Services – Phoenix, Arizona

Ace Insurance Services was a franchised independent insurance agency offering personal and commercial

lines.

Oversaw entire operation of agency, including hiring and training of staff, production, customer service and

daily operations. Developed sales plans and maintained budget for the agency. Agency Emphasis on

commercial lines growth. Created and maintained relationships with insurance company representatives.

Continued…

ALAN J JOHNSON Page Two

Selected Achievements:

Consistently increased commercial sales over prior year.

Maintained agency loss ratio below 50%.

Increased client retention from 72% to 85% over three year tenure.

Agent, 2001 – 2003

Orion Insurance Group – Lynnwood, Washington

Orion Insurance Group is an independent insurance agency offering personal and commercial lines.

Responsible for all aspects of new business acquisition, including prospecting, quoting, placement and field

underwriting of risks. Responsible for customer service and cross selling additional products based on clients

needs.

Agency Owner, 1988-2001

Allstate Insurance – Seattle, Washington

Allstate Insurance sells insurance through captive agents focusing on personal lines, commercial lines

and financial services.

Oversaw the entire operation of agency, including the hiring and training of staff, production, customer service

and daily operations. Developed sales plans and maintained budget for the agency. Emphasis on personal

lines and financial services growth in the agency. Maintained consistently superior loss ratios and retention

rates in the agency.

Selected Achievements:

Helped to develop a national customer contact program for Allstate Insurance, to increase retention

and customer satisfaction.

Assisted in development of companywide retention program for Allstate Agents.

Developed successful cross selling campaigns to increase revenue in the agency and help insulate

the agencies book of business.

Received distinguished company awards including Honor Ring and Quality Agency designation.

E DUCATION & T RAININ G

Bachelor of Science (BS) – University of Northern Colorado, USA

Professional Development Courses:

Life Underwriting Training Council Fellow

Contact this candidate