Customer Service Management
Resume:
Cameal Dakin
LOT *** LIME PLACE ( PORTMORE PINES( ST. CATHERINE, JAMAICA (W.I.) (
876-***-**** ( ***********@*****.***
Objective: To contribute measurable results by utilizing my business and
accounting education, knowledge, training and an exceptional level of
managerial experience and skills to professional positions that afford
cross-functional responsibilities in a fast paced environment, that will
subsequently yield growth, profitability, efficiencies and shareholder
value.
EDUCATION & CERTIFICATIONS
UNIVERSITY OF TECHNOLOGY (UTECH) - KINGSTON, JA
Bachelors of Arts (BA) in Business Administration 2004 - 2008
o Major in Accounting
o Minor in Banking and Financial Services
SKILLS / ATTRIBUTES
ACCOUNTS PAYABLE/RECEIVABLE PROCESSES Financial System Technologies
& MANAGEMENT Records, Organization, Management
Invoices/Expense Reports/Payment Inventory Management
Transactions Customer Retention and Customer
Corporate Accounting & Bookkeeping Satisfaction
o Strong analytical and organizational skills
o Results-driven, high achiever
o Proven ability to be a highly flexible and adaptable performer
o Proficiently excel in either a team-oriented environment or
independently driven/requiring little to no supervision
o Excellent time management skills and ability to prioritize
o Excellent sales, marketing and presentation skills
o Great oral and written communication skills
o Proven ability to be detailed oriented with excellent levels of
accuracy and dependability
o Great interpersonal, problem solving and de-escalation/conflict
resolution management abilities/skills
o Avid and quick learner in either new or perpetual comprehensive
training concepts and exercises
o Technologically-inclined and proficient, with excellent
administrative/computer skills to include Microsoft Office
Suits/Operating Systems, Intuit QuickBooks and Peachtree Accounting
Software Systems and Oasys Payroll Software Systems ; 50 wpm
PROFESSIONAL EXPERIENCE
DIGICEL JAMAICA LIMITED - KINGSTON, JA
Customer Service Representative
2009 - Present
o Contributes to team effort by accomplishing related results as needed
o Prepares product or service reports by collecting and analyzing
customer information
o Opens customer accounts by recording account information
o Maintains customer records by updating account information
o Maintains financial accounts by processing customer adjustments
o Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
o Recommends potential products or services to upper management by
collecting customer information and analyzing customer needs
o Attract potential customers by answering product and service
questions; suggesting information about other products and services
o Upsell current promotions when applicable
Today's Home Centre Limited - Kingston, JA
Accountant
2011- 2013
o Supported cash flow management; took necessary corrective action
o Oversaw and assisted payrolls, ensuring timekeeping/recordkeeping
accuracy and adherence to payroll and SOP Policies
o When directed, contributed to and facilitated the training of associates;
planning/scheduling/assigning monitoring and appraising job results and
associate performance, so as to develop and retain a qualified workforce
o Worked with office staff to ensure timely completion of assigned tasks
o Prepared information packets for Asset Management meetings; when
applicapable, liaisoned with Managers to resolve discrepancies
o Served as a liaison between store and clients, ensuring that all travel
programme operations were addressed in a timely manner
o Created financial statement as required to analyze any potential issues
o Adhered to strict and concise reporting timelines
o Maintained and posted monthly standard entries and annual Statutory
Returns for company
o Liaison with Managing Director in resolving accounting and financial
operations issues
o Ran and reviewed monthly expense trends and reports
o Demonstrated behaviors consistent with the Company's Vision, Mission, and
Values in all interactions with customers, co-workers and suppliers
WENDY'S CORPORATIONS - Foley, AL.
Lead Member/Cashier
5/2008 - 9/2008
o Monitor checkout stations to ensure that they have adequate cash
available and that they are staffed appropriately
o Compute and record totals of transactions
o Ensured the correct monetary values were appropriate for each line
member at all time
o Established or identified prices of goods and services and tabulate
bills using calculators, cash registers, or optical price scanners
o Greet customers entering establishments
o Received orders from customers, both at the counter and at the
drive thru
o Issue receipts, refunds, credits, or change due to customers'
concerns
o Maintained clean and orderly checkout areas
o Processed returns and exchanges
o Received payments by cash, check, credit cards, vouchers, or
automatic debits by customers
o Resolved escalated customer complaints and/or concerns
o Trained new employees and assigned duties accordingly
o Sort, count, and wrapped currency and coins at end of shift
o Calculated total earnings received and reconciled with total sales
at post shift
o Acted as Shift Supervisor in the absence of the manager
o Liaisoned with management during meetings
o up-sell promotions
MCDONALD'S CORPORATION - Kissimmee, FL.
Associate
5/2007 - 9/2007
o Politely greet all customers that come into the store
o Receive orders from customers, both at the counter and at the drive
thru
o Up-sell promotions
o Consistent maintenance of working station and dining area
o Efficient and proper food handling protocol and customer service
o Track orders taken and and maintain efficient customer delivery time
quotas
o Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change and ensure
accurate and correlating amounts with system at close of shift
o Assist with the training of all new employees
The University Of Technology - Kingston, JA
Administrative Assistance
2005 - 2006
o Greet public and refer them to appropriate staff members; multiline phone
systems management; appropriating routed calls and messaging notations
o Assisted staff with administrative duties when applicapable
o Cooperate in the maintenance and/or modification of University data
collection system
o Adhered to on-going database management maintenance for quality assurance
o Liaisoned with relevant departments in completing pertinent reports when
requested
o Distributed incoming mail and prepare outgoing mail including bulk mail
o Adhered to orderly tasks of office space management, ensuring space was
consistently maintained
o Daily data processing and analytics tasks
o Assisted multiple departments with varies tasks as needed
o Maintained appropriate, professional, interpersonal relationships with
peers and faculty members
o Assisted with various program operations and facilitations, as requested
o Other duties as assigned
References
AVAILABLE UPON REQUEST
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