Customer Service Sales
Resume:
Donna Iovine
**** ******* ******, *****, *** Jersey 08724
********@*****.***
Objective Seeking a challenging position as an IT professional.
Summary Of Dynamic business professional with a successful history of exceeding employer
Qualifications expectations across diverse industries. Persuasive communicator and trainer, using
a consultative approach to identify opportunities, overcome objections and build
relationships. Attention to detail, flexible, organized problem solver with a positive
attitude. Work well independently and as part of a team. Proficient with Microsoft
Office applications. CompTia A+ certified.
Experience Servfast Computers 11/2011-Present
Student consultant
Pursuing certifications in Microsoft Server 2008 Administration; Network+; Security+.
Participant in technical support and trouble-shoot connectivity projects.
Cablevision, Tinton Falls, NJ 02/2011-11/2011
Technical Account Manager - Commercial Sales
Prospected small to mid-size business customers, presenting communication
products and services through feature/benefit presentation model. 75% conversion rate
achieved. Consistently overcame objections; won sales contests and incentives.
Determined technical requirements of clients and provided telephony solutions.
Provided management with weekly sales reports and status of trends in the industry.
Comcast Corporation, Somerset, NJ 12/2009-02/2011
Account Executive - Commercial Sales
Developed and managed a territory in North Jersey representing triple play bundles
on video, internet and phone services.
Maintained an average of 110% of sales quota and provided management with
weekly sales reports and status of trends in the industry.
Promoted and sold new value added services within established territory.
Verizon Wireless, NY Metro Division, NJ 06/2008-12/2009
Acting Sales Manager at BJ’s Kiosk, Ocean, NJ
Presented and sold products and services through demonstrations to consumers.
Provided instruction on use of devices to clientele; responsible for managing kiosk
operations, daily reports and sales projections; maintained product inventory.
Received and processed deliveries; handled daily banking; provided follow up to
customers on service of recent transactions. Exceeded sales quotas.
Created enthusiasm amongst peers and consumers while managing kiosk location.
Iovine, Donna Page
2
Ageless Aesthetics, Englewood, CO 05/2007-11/2007
Territory Manager - NY Metro
Successfully presented and sold advanced mechanical anti-aging products through
demonstrations to small and midsized businesses. Exceeded sales quotas.
Managed a large territory for a startup company selling non-surgical facelift micro
current technology equipment to high-end salons, med spa’s and physicians. Provided
product training to clients.
Nordstrom, Paramus, NJ 11/2006-05/2007
Account Coordinator – 7 store locations
For a specialty retailer, managed and coached a team of 35 sales professionals;
provided exceptional customer service with a focus on up-selling to achieve individual
and team goals in cosmetics departments.
Received recognition awards for customer service and sales excellence.
Trained sales teams and implemented incentives to achieve company quotas.
United Airlines, formerly Continental Airlines, Newark, NJ 07/2001-07/2007
President’s Club Membership Representative
Assisted the VIP club management team by scheduling shifts, compiling reports,
and maintaining a high level of customer service during challenging transactions.
Received recognition awards for customer service and sales excellence.
Increased revenues by selling president club memberships and retention of existing
members; multi-tasked; problem-solved; recruited new agents for talent resources.
Trained and supervised sales staff as a Lead Agent while creating a fun and
productive work environment.
Managed the club’s GEM-Great Employee Merit program locally which fostered a
higher level and consistent level of customer service and overall team morale.
Tektronix CPID, Woodbridge, NJ (Acquired by Xerox in 2000) 1/1999-12/2000
Reseller Account Manager/Trainer – NY Metro Channel Sales
Formulated partner distribution strategies; supported channel partner sales efforts;
reported feedback to marketing for product development and sales planning.
Managed of over 200 reseller partners in the northeast region while focusing on
increasing revenues in the top 20 accounts. In FY2000 achieved a 20% increase in
overall sales and 164% of team quota.
Conducted technical training, presentations and hands on demonstration events to
reseller sales teams; implemented sales contest incentives to increase revenues.
AT&T Capital Corporation, Holmdel, NJ 8/1996-12/1998
Reseller Account Manager/Trainer – NY Metro Channel Sales
Successfully rented, sold, leased and purchased SUN Workstations and various
vendor test equipment to Bell Lab engineers and IT managers at AT&T communications.
National sales person of the year award in 1997. Highest commission earner
breaking company records.
Education/ Servfast Computers – CompTia A+ Certified
Training Centenary College – Business Management Program
The Brooks Group – Sales and Management Training
Taylor Business Institute– Business and Legal Administration
Special
Interests
Community volunteer at JBJ Soul Kitchen in Red Bank, NJ and Monmouth Vicinage-
Judge McGann chambers; Fundraising for breast cancer research; yoga fitness; Eco
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