Customer Service Human Resources

April A. Black

**** ******* ******* ******** ** *1213, Apt 5A

Cell: 646-***-**** Home: 718-***-**** Email: aprilblack51 @Yahoo.com

Experience

July 2007- March 2013

G-III Apparel Group, Sean John Outerwear New York, NY

Sales Assistant

. Responsible for handling all customers' orders & request.

. Set up clothing line samples at Macy's and Saks Fifth Ave.

. Manage a team of 8 independent specialty reps throughout the

country.

. Enter and cancel all orders for Sean John and Enyce Outerwear.

. Generate weekly ATS reports for the sale's reps. AS400 and

database experience.

. In charge of all product placements for celebrities, magazine,

editors and special events

. Handle all customer service issues such as return

authorizations, invoices, cancelations

. Make sure orders are ships and the credit card is approved.

. Sent out salesman's samples to the reps, along with cads.

. Order production samples for the showroom.

. Manage advertising samples inventory and log.

August 03- July 07

G-III Apparel Group

New York, NY

Executive Receptionist

. Maintained heavy administrative & executive conference room

scheduling for Senior Partners and CEO.

. Interacted closely with staff to resolve space concerns.

. Coordinated messenger service to ensure timely delivery of

packages.

. Answer high volume of calls& provided extensive phone coverage.

. Forward attendance documentation to human resources.

. Maintained a large client database & detailed record of floor

staff.

. Accompanied clients to conference rooms.

. Arranged transportation for clients, employees and CEO.

February 02 - January 03

Dove Pediatrics Services Brooklyn,

NY

Medical Receptionist

. Meet and greet patients

. Answer high volume of calls along with scheduling and canceling

appointments.

. Collecting co-payments & verify insurance coverage.

. Filing patient charts

. Handle all referrals via envoy machine.

. Assist doctors with patients eye exam, height and weight check

. General office duties

March 98- July 02

Lyndon Baines Health Complex

Brooklyn, NY

Patient Representative

. Process patients demographics and insurance information

. Verify all patients insurance coverage, schedule & cancel all

appointments

. Handle all no fault & worker compensation benefits

. Screen call & take message for doctors and staff.

. Mail broken appointment letters to patients, while assuring that

date is rescheduled

Education

05/15

College of New Rochelle-Brooklyn NY

M.S. Degree Guidance and Counseling

College of New Rochelle- Brooklyn NY

05/07

B.A. Degree of Arts

Certificates

Exponents Inc the Arrive 8 Weeks HIV/AIDS

05/08

Education and Substance Abuse Training

Skills

Microsoft Word, Excel, PowerPoint, Medical Management, AS400, Billing,

Outlook.

References available

upon request

Contact this candidate