Customer Service Insurance

Location:

Salary:

60000

Posted:

April 03, 2013

Michael Ratinov

Summary of Qualifications

• Ten years experience with all aspects of the healthcare revenue cycle

• Experience with DHCP the government healthcare accounting program

• Proficient knowledge of Excel

• Excellent communication and problem solving skills

• Excellent customer service

• Self starter

• Ability to deal with all types of customers from all different backgrounds

• Can create and work with Pivot tables, Pivot charts, and the associated reports

Education

07/02-05/06 University of Houston Clear Lake

• Master of Business Administration

• Graduated with honors and a 3.7 grade point average

• Currently applying for Master of Science in Accounting program at UST

• Will sit for the CPA exam

Experience

03/03-present Michael Debakey VAMC Houston, TX

Biller and Accounting Technician

• Humaniatrian and Inelligible collections

• Post 3rd party insurance payments

• Refunds to customers and insurance companies

• Set up payment plans

• Follow up on unpaid claims to see that they are paid

• Insurance verification

• Solve customer problems by phone, mail, and walk-in

• CPT and ICD coding

• Bill inpatient professional fees

• Bill ChampVA prescriptions

• Made VISN revenue goal every year I billed inpatient pro fees

• Experience working with all insurance plans

• Familiar with concepts in insurance policies