Customer Service High School

***** ****** ******, ***********, *.A ***** • 909-***-**** • ***************@*****.***

Jacquelyn De Dios

O bjective

Seeking a challenging position in an Organization, which will allow me to both further utilize my skills

and acquire new abilities.

E xperience

September 2012- T & T Staffing Agency San Bernardino, C.A

Present

C ontracting Administrative Assistant ( Supplemental: I nland Empire Health Plan (IEHP))

Clerical Duties such as filing, reception, processing document, scanning documents, running

sanctions, monitoring providers, data entry, outbound calls to providers.

Customer Service, assisting Providers/Venders, Members when needed help or have issues or

concerns and redirect them to the proper place for assistance.

Contacting facilities and providers to obtain licensure and liability insurance.

Scheduling meetings for the Contract Coordinators, Contract Managers and Contract Supervisors.

Collecting all time cards for the department and distributing them to the appropriate management or

CEO for signature.

Mailing out Amendments, Contracts, and Provider Directories to IEHP contracted/non-contracted

providers.

July 2010-July 2012 IBF Printing & Graphics Grand Terrace, C.A

D ata Entry Clerk/Receptionist/Office Assistant

Answering 80-100 phone calls/emails a day from Vendors and Clients following up on their orders.

Customer Service, assisting vendors, clients when needed help or have issues or concerns.

Shipping and Receiving clients’ shipments while utilizing UPS World Wide Ship to manage the

orders.

Placing orders using Xetex program for promotional and print products.

Clerical Duties such as reception, ordering supplies for the office, scheduling appointments for the

office manager, filing, shredding, making copies, scanning, proof reading material before going out

to the press.

Utilizing ESP Online on a daily basis for requested products by consumers/clients/customers.

May 2007- July 2010 Stater Bros. Markets Colton, C.A

C ourtesy Clerk

Answering 10-50 phone calls a day from customers and supervisors contacting our store.

Customer Service, assisting vendors, clients when needed help or have issues or concerns

Bagging all customers’ groceries on a daily basis.

Organizing all shopping carts to their appropriate destinations.

Lifting 10-60 lbs a day with truck shipments.

Cleaning all floors, restrooms, check stands, and conveyor belts of the stores.

Greeting all incoming and outing customers as well as offering assistance with their groceries on a

daily basis.

909-***-**** • ***************@*****.***

J acquelyn De Dios

( Continue pg. 2)

E ducation

January 2008- Marinello Schools of Beauty San Bernardino, C.A

November 2008

Cosmetology

September 2002- June 2006 Rialto High school Rialto, C. A

High school Diploma

S kills/Other

Bilingual; Spanish Knowledge in HIPPA

Regulations

XETEX Software

Type 60 WPM Healthcare Knowledge

Adobe 10 Shipping and Receiving

Excel ESP Online

Access Microsoft Word 2007

Outlook Email PowerPoint

5 line switchboard Team Player

Medical Terminology Knowledge Independent

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