Customer Service Manager

Jose E. Serna

**** *********** **. *********, ** 76002 / 682-***-**** /***********@*****.***

OBJECTIVE:

Seeking a challenging position in a fast-paced, related environment that will enable me to use

my qualified professional experience in a growth oriented organization.

EDUCATION:

Tarrant County College- Southeast, Associate of Arts earned summer 2011

PROFESSIONAL EXPERIENCE:

Coastal Transportation Incorporated, Fort Worth, TX, 2011-Present, Dispatcher

• Receiving and dispatching orders

• Analyzing orders and creating loads for multiple drivers

• Creating morning paperwork to send to corporate

• Utilizing problem solving skills for driver’s issues

• Responsible for Fort Worth and Waco terminals

• Worked night shift and flexible schedules

Tarrant County College Information Technology Center, Arlington, TX, 2008-2012, Student Worker

• Assisting students in utilizing software programs such as Microsoft Outlook,Word, PowerPoint,

Excel, Access as well as Campus Cruiser (software enabling students to communicate with

instructors); QuickBooks

• Tutoring students with academics

• Assembling hardware

• Performing general maintenance and clean-up of center, computer stations, and hardware

Resume, page 2: Jose E. Serna

Lady Bugs Children’s Boutique, Mansfield, TX, 2007-2008, Assistant Manager

• Coordinating delivery dates with vendors

• Sending and receiving shipments, assisting with inventory, opening and closing store; processing

petty cash and deposits; completing cash transactions

• Assisting customers with returns and offering solutions, providing highest quality of customer

service; coaching other associates to meet daily goals

• Reconciling financial statements and completing bank deposits

Dick’s Sporting Goods, Arlington, TX, 2006-2007, Sales Associate

• Displaying merchandise on floor including clothing and sporting equipment

• Restocking shelves and assisting customers with selections and purchases

El Rancherito, Grand Prairie,TX,2001-2003, Assistant Manager

• Operating cash register and managing payroll

• Ordering and receiving products from suppliers and verifying products in shipments

• Utilizing bilingual skills, multitasking in different departments, and maintaining a clean environment

SKILLS:

• Bi-lingual Spanish/English (read, write, and speak fluently)

• Strong verbal communication skills

• Management experience

• Sales experience

• Friendly and energetic with ability to easily adapt to different environments

• Ability to follow detailed instructions and able to work effectively as a team member or

independently

• Customer service experience while interacting under pressure

• Proficiency in utilizing standard computer operating systems and software applications

REFERENCES:

Upon request

Contact this candidate