Customer Service Project

Kelvin Sen

***** **** ****** *******, **, *****

510-***-****

************@*****.***

OBJECTIVE

Seeking a technical position in an engineering environment that will be

challenging and allow me to use my ever-expanding electronic engineering

knowledge coupled with my keen problem solving skills. Capable of working

in a team environment, bilingual in Hindi and have excellent public

relations skills with a friendly attitude.

EDUCATION

DeVry University - Fremont, CA Feb

2013

Bachelor of Science in Electronics Engineering Technology (GPA: 3.5)

Dean Honorable list (6) consecutive semesters

Senior Project

Designed the Car Alarm project with the classic features of two ways

communication, breath analyzer, emergence engine shut off, software

program, Hardware trouble shoot and analysis hardware circuit.

Awarded Judger's choice, Best presentation, Most Marketable, Technical

Merit, Best Design and planning

Fiji National Training - Fiji Islands

2000

Tungsten Inert Gas Welding (TIG)

Stotts College - New Zealand 1998

Automotive Mechanics Certificate

HARDWARE/ SOFTWARE SKILLS

. Oscilloscope

. Multi-meter

. Voltage Sources

. Formula Derivations

. Feedback Control System

. Transfer Functions

. Micro-Controller Code

. Circuit Integration

. DC and AC integrated Circuit Analysis and Design

. C++

. PLCBASIC PRO

. Matlab

. Eagle

. Arduino Programming

. C language

WORK EXPERIENCE

Jiffy Lube - San Ramon, CA Oct 2008 -

Present

Team Leader

. Supervise and train employees on company's policy and procedures

. Fulfilled sales goal by providing specialized services to clients

. Take inventory and daily monetary issues

. Provide excellent customer service to our customers

Oil Changes - Hayward, CA Dec 2004 -

Oct 2008

Key Holder

. Managed employee resources

. Greeted customers and addressed customer's needs

. Managed and coordinated daily monetary issues

. Monitored employee's progress and developments

. A.O.C.A Certified Lube Technician

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