Customer Service Data Entry
Resume:
SANTIAGO ZAMBRANO
FARMINGDALE NY, 11735
***********@*****.***
Work Experience:
****- ******* -*** ****** **** Washington, NY
Report to associated supervisors and/or staff regarding
potential changes or resolved issues.
Assist in the relocation of computer systems on the
trading floors.
Reset emplopyee password for outlook and decision key
Report to supervisors and document resolutions of
technical issues
Back up data for major company
2012- Millhouse 1889, Northport, NY
Pc Technician / Technical Support Representative
Desktop and laptop support
Data entry
Provide tier 1 support for Construction Companys.
Apply operating system updates, patches, clean out
infections and test configuration changes
Resolve internet service and network connectivity
issues.
2009- 2012 Ram Marketing, Smithtown, NY
Pc Technician / Customer Services Representative
Provide tier 1 support for call center
Data entry
Assist in the relocation and the configuration of
computer systems
Repair computer parts
Assist in PC or equipment disposal
2005-2009 Lukoil (Getty) East Meadow, NY
PC Technician/Credit Card Representative
Analyze system logs and identify potential issues with
computer systems.
Answered phone calls from station to resolve pending
issues
Update software
Provide desktop & maintenance support for pool
management and service desk operations.
Check daily report for all major credit cards
Worked closely with management to meet department needs
2003-2005 Cablevision Systems Corp. Bethpage, NY
Customer Service Representative
Handled Billing Inquiries for customers
Handled irate Escalated customer until needs were met
Answered Emails for all customers until needs were met
Made sure all collaterals were mailed on a daily basis
as needed
Answered customer phone calls to resolve pending issues
Data Entry
2000-2003 CRC Services Jericho, NY
Data Entry Clerk
Handled insurance issues
Heavy data entry work
Answered calls throughout daily work assignments
EDUCATION:
Nassau Community College Garden City, NY
Access Careers
Hempstead, NY
Certificate of Completion A+ Technician
Skills:
Software: Software installation. Virus Prevention,
Microsoft Word, Excel, Windows 7, Windows Xp
Hardware: Maintain & Repair parts. H/W Installation.
Speak Fluent Spanish and English
Contact this candidate