substance abuse counselor

Megan Cambridge

st

****-** *** Street Jamaica, NY 11434 Cell # 718-***-*****

Email: ***********@*****.***

EDUCATION

A.S Mental Health & Human Services Concentration in Substance Abuse and Addictions

Kingsborough Community College Brooklyn, NY June 2010

B.S Major - Social Work Minor – Addiction Studies Bachelor Degree in Social Work

York College Queens, NY Expected May 2013

Certificates: N.Y.S Certificate in child abuse/ maltreatment Mandated Reporter

N.Y.S CASAC-T Expected May 2013

PROFILE

Outstanding communication, analytical, research, and presentation skills.

Exceptional time management skills, ability to multi-task, and extremely detail-orientated.

Ability to adhere to rapid changes in organizational processes and procedure s.

Enthusiastic, humanistic, compassionate and committed.

EMPLOYMENT HISTORY

04/2009- 10/2012 Call Center Senior Representative @ P.C Richard & Son Farmingdale L.I.

• Answered inbound calls related to customers request for service, and account maintenance.

• Promptly and accurately identified customers concerns, addressed customers inquires or direct

inquires to appropriate departments for prompt and effective assistance.

• Accurately updated all information and data into customers’ accounts for account accuracy.

• Built customer satisfaction and loyalty by providing outstanding customer service.

• Trained and mentored new hires.

12/2008-04/2009 Receptionist for The deaf @ F.E.G.S Manhattan Counseling (Temporary)

• Performed various office functions such as answering telephones, faxing, and shredding .

• Retrieved clients file for scheduled sessions, updated and re-filed charts at the end of the

evening as required by department.

• Verified Medicaid/ HMO coverage, collected client’s fees and updated payment charts.

• Distributed metro cards to clients with Medicaid for travel reimbursement.

• Maintained a clean and orderly work space and lounge area for clients and visitors.

08/2012- Present Internship @ Elmcor Youth and Adult Rehabilitation

• Complete client’s assessment, intakes and bio psychosocial.

• Maintain accurate client records as required by agency.

• Obtain and provide referrals to clients in conjunction with services and treatment.

• Conduct supportive individual counseling sessions.

• Facilitate therapeutic, educational/ vocational, health and 12 steps groups.

INTERNSHIPS: Block Institute working with severely ID/DD adults.

Jewish Board and Family working with recovering adults

SOFTWARE SKILLS: 45 WPM, Basic Sign Language, and advanced knowledge of all computer

systems and software’s.

Contact this candidate