Customer Service Equipment Operator

** ******** **, ******, ** *****

*******************@*****.***, 781-***-****

Objective: To quickly learn and master all assigned training, provide optimal customer service, become part of a team and work toward a lifetime career.

Profile:

OSHA Certified

The ability to multi-task, handle a variety of customer service and administrative tasks during stressful situations and maintain a sense of humor under the pressure

Well experienced and competent heavy equipment operator (Bobcat, Asphalt Roller and Asphalt Paver)

Hard working, excellent team and leader orientated skills

Strong accounting and bookkeeping knowledge

Proficient in Microsoft Word, Excel, Power Point, Access, HTML coding and CSS coding

Highly experienced working on a ladder

Experience: : Bitcon Peabody, MA

Crew Leader (Site - Supervisor) - June, 2003- Present

Manage and supervise a crew of 4-6 employees that repair hundreds of highly traveled, weather-damaged commercial parking lots and residential driveways completing all projects on or under budget.

Interact extensively with customers, answering questions and recommending products/services that meet their needs.

Educate customers about the materials and the services they purchase and receive.

Quickly learned and mastered the skills and intelligence needed to become a respected heavy equipment operator.

Ron Drinkwater Paving, Saugus, MA

Crew Leader (Site - Supervisor) - June, 2003- Present

Manage and supervise a crew of 4-6 employees that repair hundreds of highly traveled, weather-damaged commercial parking lots and residential driveways completing all projects on or under budget.

Interact extensively with customers, answering questions and recommending products/services that meet their needs.

Educate customers about the materials and the services they purchase and receive.

Quickly learned and mastered the skills and intelligence needed to become a respected heavy equipment operator.

Rescigno Electric, Saugus, MA (small family owned business)

Administrative and Labor Assistant (part-time), 2002-Present

Responsible for bookkeeping, budgeting and cost control by precisely recording inventory purchases, operating expenses and customer payments

Identified billing errors and recovered $2,100 in overpayments. Organized and constructed a method to prevent future recurrences.

Perform electrical-related wiring and installation for commercial and residential construction.

Developed a solid knowledge of an extensive array of tools, hardware and building materials.

Education: University of New Hampshire - Durham, NH 2005-2008

Business Administration with a concentration in Accounting

Presented a 30 minute presentation to an audience of fifty students that included Power Point Slides, Excel Spread Sheets, and Word documents

Created databases and spreadsheets using Microsoft Access and Excel

Designed and created a web-site using HTML code and CSS coding

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