Customer Service Human Resources
Resume:
Dennis L. Patterson
***** ********* **, *** **, #120
Moreno Valley, Ca, 92553
*******.*********@*****.***
Objective: Plan, direct, or coordinate operational, administrative, management, and supportive service of a Customer Service/Distribution company or coordinate activities of workers engaged in customer service and distribution and related work in assigned customer service, distribution.
Summary: KNOWLEDGE
Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service- Knowledge of principles and provide customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing- Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Public Safety Security- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operation for the protection of people, data, property, and institutions.
Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Personnel and Human Resources- Knowledge Of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Computers and Electronics- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Education and Training- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
SKILLS
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking question as appropriate, and not interrupting at inappropriate times.
Speaking- Talking to others to convey information effectively.
Coordination- Adjusting action in relation to others' actions.
Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvement or take corrective action.
Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
Time Management- Managing one's own time and the time of others.
Management of Personnel Resources- Motivating, developing, and directing people as they work, indentifying the best people for the job.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Negotiation- Bringing others together and trying to reconcile differences.
Service Orientation- Actively looking for ways to help people.
ABILITIES
Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression- The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering- The ability to arrange things or action in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning- The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity- The ability to speak clearly so others can understand you.
Speech recognition- The ability to identify and understand the speech of another person.
Category Flexibility- The ability to generate or use different sets of rules for combining or grouping things in different ways.
Arm-Hand Steadiness- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Manual Dexterity- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Near Vision- The ability to see details at close range (within a few feet of the observer).
Selective Attention- The ability to concentrate on a task over a period of time without being distracted.
WORK ACTIVITIES
Communicating with Supervisor, Peers, or Subordinates- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information- Observing, receiving and otherwise obtaining information from all relevant sources.
Documenting/Recording information- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.
Interacting With Computers- Using computers and computer system (including hardware and software) to program, write software, set up function, enter data, or process information.
Processing Information- Compiling, coding, categorizing, calculating, tabulating, auditing or verifying information or data.
Guiding, Directing, and Motivating subordinates- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coordinating the Work and Activities of Others- Getting members of a group to work together to accomplish tasks.
Performing Administrative Activities- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Analyzing Data or Information- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Identifying Objects, Actions, and Events- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting change in circumstances or events.
Performing For or Working Directly with the Public- Performing for people or dealing directly with the public. This includes serving customer in stores, and receiving clients or guests.
Handling and Moving Objects- Using hands and arms in handing, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Evaluating Information to Determine Compliance with Standards- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Communicating with Person Outside Organization- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Victor Valley College Victorville, Ca, 92345
A.A. Bus/Dam 8/1978-6/1980
Northern Arizona University Flagstaff, Arizona
Some College 36 units 8/1980- 1/1982
License: CAL/OSHA
So-Cal Forklift 951-***-****
S.S.N. XXX-XX-0100 I.D. # 162700
Date of Issue 02/28/2012 Expiration 02/28/2013
Certification on 10,000 lb. Forklift
Sit Down, Stand Up, Pallet Jack, Clamp, Cherry Picker
References: Available upon request
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