Customer Service Sales

Robert Dan Duran

**** **** ****** *********, ** 92509

Home: 951-***-**** Cell: 213-***-****

e-mail: ******@*********.***

Professional Summary

I am experienced in managing a profitable business with high percentage

return to Sales, an outstanding gross margin percentage, a low percentage

of Labor & Operating Expense to Sales and Gross Margins, high inventory

turns and low shrinkage, and solid percentage return to working capital.

I am an experienced and proven Manager with more than thirty years in Store

Management. I am conscientious and effective at managing and leading teams.

I can manage store and distribution operations and promoting merchandise

to increase store profits.

I am well versed in directing personnel, creating effective merchandising

projects and utilizing sales strategies to boost sales.

I am dedicated to hiring top notch sales associates and assuring that store

operations run smoothly. I can bring "buy in" and cooperation from our

associates.

I can focus on maximizing productivity and increasing our customer base. I

am committed to Outstanding Customer Service.

Skills

I possess excellent customer service skills. Finding a solution for every

customer.

I am experienced and flexible in shift management. I'm very familiar with

POS systems.

Personnel development is the key to Management. Every associate must be

learning and improving.

Solutions to Customer relations must be met. I have solutions.

I am an attention to detail person. Every I must be dotted and every t

crossed. Zero defects is the daily goal.

I have great communication skills. Written and Verbal communication are

essential for all Managers.

I am familiar with Microsoft Word & Excel.

I am results driven and pursue every opportunity to maximize results.

Work History

I worked thirty five years for one company, Stock Building Supply/ Terry

Lumber Company.

I started Part- Time and during the summer season in June 1972 while

attending college. My career escalated to Full Time and Permanent on

November 2, 1977. I was promoted from Customer Service Associate, Load

Builder, Forklift Operator, Driver, Sales Associate, Sales Manager, and

Promoted to Location Manager in September 1981. My responsibilities were

all encompassing. I managed twenty to thirty Associates, interviewed job

candidates and made staff decisions. I was responsible for balancing Daily

Cash and Bank Deposits. I managed Sales Managers, Operations Managers,

Accounting Managers, and Door & Window Managers. We assigned associates to

specific duties to best achieve the Store Goals.

I was employed by one company for thirty five years of employment, and

forty years in association with the same company. Stock Building Supply

purchased Terry Lumber Company, a third generation Company, in January

2000.

I am assertively seeking a full time and permanent position with an

opportunity to demonstrate my ability to prosper. I have a great work

ethic, a strong commitment to succeed and trustworthy.

Contact this candidate