Manager Sales
Resume:
Steve Weiss
Tamara Ct.
Bonita Springs, Fla. **135
********@***.***
Summary: Top notch Sales Manager with experience in day-to-day management of hotels, also Night Manager experience. Looking to get back into Hotel. I do know the area well, as a snow bird of 5 years.
Education: Penn State University Bachelor/ Marketing 1989
United States Army Reserves 1983-1989
Summary of Qualifications
Total eleven years experience.
Complete knowledge of hotels operations.
Outstanding oral, written and training communication skills
Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns.
Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
Excellent eye for details, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
Positive and upbeat approach to employee relations and guest complaints.
Strong computer skills especially word processing, hotel operating systems and spreadsheet creation.
Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
Professional Experience
2011-Present Area Director of FDIC Foreclosures
I am a independent contractor over seeing 22 inspectors from Central Pa. to Washington DC, My team inspected 17,000 homes a month, from security of the homes, to damages, verify occupancy, winterization. This team was a well educated staff. I was in charge of hiring, firing, training, designing territories, and trouble shoot situations, with law enforcement, and securing of properties.
2009 jan.- 2011 dec.
Chase Suite Hotel, Hunt Valley, MD
Director of Sales/Independent Contractor
Successfully implemented new programs which increased booking pace and revenue. Responsible for generating sales from all market segments. Coordinate mailers, marketing and advertising, set up direct bill accounts and continuously met and exceed guest relations. Raised adr 17.50% in 90 days, and occupancy up 15% from 50% to 58% gradually raising to 73% over 2 yr. periiod
Bennigan's Restaurant Rosedale, Md. 2006-2008
District Manager ( 5) Stores 2 yrs/ General Manager 1 yr.
District Manager/ Oversaw 12 managers, Responsible for P/L Statements, Costs, Hiring, Firing, Top 5% in national monthly sales, Top 5% food costs avg.
GM / Managed, train and scheduled up to 75 employee's for 300 seat restaurant, including wait staff, hostesses, bus boys and bar staff.
Manage all aspects of customer service.
Promoted from Asst. Mgr. to General Manager in 3 months.
Maintain lowest overtime and turnover in region, retention rate 47% above company standard saving $36,000 annually.
Manager of region 07/ Manager of yr. 2008
Monthly and quarterly sales always tops in region, top 5% in country.
Exceeded 2007/2008 sales by 24% and 31% Gross margin profits.
Developed and oversaw a catering program, largest in region
Increased liquor sales and appetizers program by 23% over 2 yrs. as GM
Prepared annual budget, and costs budget
Negotiated for lease products for our restaurant and regions.
Implemented and trained staff in networking outside the restaurant and bonus program
Designed sales blitz's with networking ideas with hotels and companies in area
Initiated roaming manager approach to receive customer feedback.
Initiated recognition program which honored staff for attendance and work quality
Marriott Hotel (Interstate), Harrisburg, Pa. 1996-2006 (350 Rooms)
Director of Sales ( 3 yrs.) / Sales Manager Corporate (1.5 yrs.)
Designed a Sales Blitz program for a slow economy. The program generated 29% increase in occupancy rate in 60 Days. I still use the program, it works anywhere.
Promote and market the business.
Assume authority for the hotel in the absence of the General Manager and serve as Assistant General Manager for all operations within the hotel.
Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools.
Manage budgets as well as financial plans. Designed all Sales Marketing Plans.
Maintain statistical-financial records.
Recruit and monitor relevant staff for their specific operations.
Executed cut-off dates on group bookings
Meet as well as greet customers.
Deal with customer queries and complaints.
Confirm in writing all sales contracts.
Ensure events and conferences run without interruption.
Designed sales programs, and mailers.
Conduct tours of the Hotel, Entertained group leaders.
Negotiated guest rooms rates, and banquet rooms rates
Provided assistance to aid executive committee department heads in achieving their short and long-term objectives.
Implemented Hotel insurance policies, procedures and the overall operation philosophy.
Assigned budgets to ensure that profitable goals for the Hotel were met.
Other Positions:
Night Manager (2 yrs) Food & Beverage Asst Dir. (1.5yrs) Front Desk Supv. (1yr) Front Desk Clerk/
Bellman
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