Customer Service High School

*** * **********

Des Moines, IA *****

515-***-****

Tara Killen

Objective A career within an organization that will benefit from my initiative, capabilities, contribution, and experience. I am especially interested in a company with the opportunity for advancement.

Experience Aug 05 to Mar 13 Shazam Des Moines, IA

Customer Support Coordinator

Review and manage new and existing ATM terminals.

Oversee network conversion from the beginning to stages till after deployed.

Knowledge in Lease Line, Dial-up, Smart Modem, Custom Frame, Cellular and DSL Terminals.

Customize the banks terminals to fit the customer’s needs.

Manage and maintain business relationships with banks.

Performing maintenance to merchant accounts and POS terminals.

Apr 05 to Aug 05 Citi Home Equity Des Moines, IA

Collections

Collected on past due second mortgages and equity lines of credit.

Help customers with payment plan to bring accounts current.

Worked both dialer and manual dial accounts.

Jun 02 to Apr 05 Citigroup Des Moines, IA

CS Paper Account Specialist

Managed and reviewed multiple projects, instrumental in providing effective leadership and encouraging team concepts.

Expedited written communication to customers.

Assisted coworkers and supervisors in identifying and solving problems

Maintained accounting records and reports for various departments, including management.

Mar 01 to Mar 02 McLeodUSA. Des Moines, IA

Customer Service

Troubleshoot accounts making sure that the service provided to customer is the best of class and service.

Identified problems, diagnosed cause, and determined corrective actions.

Provided effective presentation skills that resulted in designation as number one sales person for featured products.

Education 2009-2013 University of Phoenix West DSM, IA

Took advanced English, Computers.

Graduated with my Associates in Business Jan 2011

Graduated with my Bachelor’s degree in Business Management Feb 2013

1992-1995 Lincoln High School Des Moines, IA

2002-2003 DMACC Ankeny, IA

References Nancy Johnson 515-***-****

Gena Roby 515-***-****

Robyn Agu 515-***-****